“What is a Physical Digital Key?”

This is a small credit card sized device that looks a bit like a calculator. The Digital Key creates 'One Time’ passwords (OTP’s) which are required for logging in and for making transactions. This is an extra level of security for your online accounts. It means that you need your Customer ID, your Digital Key and PIN to sign in and use Online Banking.

“What is a Mobile Digital Key?”

A Mobile Digital Key is part of the KBC Mobile Banking app. It allows you to log-in to Online Banking, so you can use any additional functionality available. It has the same functionality as the Physical Digital Key accept it is on your screen. If you’ve downloaded the KBC Mobile Banking app, you can use your mobile instead of a Physical Digital Key.