What if I make a withdrawal request and there’s not enough money in my account to pay the negative interest at the end of the month?

If you make a withdrawal request, we will check your account balance before processing your instruction to make sure you’ll have sufficient funds to pay for any negative interest calculated up to the date of the withdrawal.

If we find you’ll have insufficient funds to pay for this negative interest, we will not be able to process your withdrawal request. We will contact you if this occurs.

Get in touch

You’ll get us on the phone 7 days a week from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday. So you can contact us at a time that fits around you.

Need a hand?

Check out our help centre. For everything from forms & downloads to online & mobile support, we've got it covered.