Setting up & Deleting Standing Orders and Direct Debits

Need to set up a new Standing Order or delete an existing one? Looking to manage your Direct Debits? 

We've put together a step by step guide to help you manage your Standing Orders and Direct Debits.

Please Note: Regular/ Extra Regular Saver accounts cannot be funded by Direct Debit.

Follow the steps below to set up a new Standing Order on your account:

Tip: By tapping on the three circles to the right of the recipient field you can select from your own accounts or an existing Payee. Alternatively, by tapping on 'New Recipient' you have the option to add a new IBAN manually.

Once you have added all of the required details you will be shown a summary and asked to authorise the new Standing Order by entering your 6 digital PIN.

Follow the steps below to set up a new Standing Order on your account:

Step 1:
From your Dashboard click into the Transfers section from the blue menu on the left of your screen. Click on 'Standing Orders' to see existing Standing Orders or Add a new one.

Step 2:
To add a new Standing Order click on the 'Add a new Standing Order' button

Step 3:

You will then need to add in the details of your Standing Order:

• From (using the drop down select which account the payment will come from)
• Recipient (where is the Standing Order being sent to?)
• Amount
• Recipient Reference
• Frequency
• Start Date
• End Date (this field is optional)

Tip: by tapping on 'New Recipient' you have the option to add a new IBAN

Once you have added all of the required details you will be asked to authorise the new Standing Order using a code from your physical or digital key.

Step 1:
From your Dashboard click into the Transfers section from the blue menu on the left of your screen. Click on 'Standing Orders' to see existing Standing Orders. 

Step 2:
You see that each Standing Order has a red 'X' button. 

Step 3: 
To delete your Standing Order click on the red 'X' . You will be asked to confirm you want to delete, once you confirm the Standing Order will be deleted and no longer appear in the list.

Please Note: Regular/ Extra Regular Saver accounts cannot be funded by direct debit. To update the direct debit details for your KBC Mortgage you will need to contact us - find our more here.

To view and delete Direct Debit on your Account follow the steps below:

Step 1:
From your App Dashboard tap into the Transfers section of the App. Tap on 'Direct Debits' at the bottom of the screen to see existing direct debits. 

Step 2: 
Tap on the direct debit you would like to delete and a summary screen will open. 

Step 3:
Tap on the bin icon at the top right of your screen. A warning message will be shown and you will be asked to confirm you want to delete. Once you have confirmed with your 6 digit PIN, a success message will show and the Direct Debit will no longer appear in the list.

We are sorry that your current account will be closing soon and that you now need to update your KBC Mortgage direct debit details.
 

Please note: If you currently receive a mortgage discount with your KBC Current Account, you will continue to do so when you transfer to Bank of Ireland. You will not be required to open a Bank of Ireland Current Account to avail of this discount. You can close your KBC Current Account and your Mortgage Discount will be honoured by KBC Bank Ireland and by Bank of Ireland once your mortgage transfers.

How do I update my Mortgage direct debit details?

Please give us a call on 1800 93 92 44 or you also have the option of completing the SEPA Mandate DD form. 

If you are using the mandate form you need to return the completed form to KBC Bank, Sandwith Street, Dublin.

Here are some tips for you :

1. You will need your new IBAN and BIC details to hand when you phone us.

2. Please give yourself enough time to set up your new direct debit details, don’t leave it until the day before you are due to make a payment.

3. Make sure you have sufficient funds in your new account to meet the payment amount.

4. Did you know that we have a system cut-off date? Once you update your details before the cut-off date we can take the payment from your new account the following month. Please call us and we will explain this for you.

We've put together some examples:

Example A: If a customer changes their direct debit details before the months cut-off date, this will mean that their mortgage repayment for the following month will be taken from the new account.

Example B: If a customer changes their direct debit details after the months cut- off date, this will mean that their next month’s mortgage repayment will not be taken from the new account, it will be taken from the KBC account and then changed the month after.