• I have received a letter to say that you are going to close my Deposit account in 30/60 days’ time because I have never funded it. Why is this happening?

• When will I receive my deposit statement?

• When will I receive my certificate of interest?

• What if I make a withdrawal request and there’s not enough money in my account to pay the negative interest at the end of the month?

• If a negative interest rate applies to my account how often do I pay interest to KBC?

• If my account balance is over the threshold will my full balance be subject to a Negative Interest Rate?

• What can I do to avoid paying negative interest rates?

• What is a negative rate?

• I have a fixed term account which is no longer available to new customers, what will happen to my account when it matures?

• I have an account which is no longer available to new customers, where can I find the information on the interest rate & the account terms and conditions?

• Does KBC Bank Ireland accept funds from a Charity?

• Does KBC Bank Ireland accept Business Deposits?

• Why is the interest explanation note on some statements appearing differently?

• Why, in some cases, are multiple debit and credit entries appearing on my account statement?

• What is the meaning of V/D on my account statement?