Are you an existing customer and need some additional support check out our FAQs:
I have received a letter to say that you are going to close my Deposit account in 30 days’ time because I have never funded it. Why is this happening?
If you have not made a lodgement to your deposit account within 60 days of opening it, in line with our Terms & Conditions we are permitted to close it. If you wish to keep your deposit account open, you may do so by making a lodgement to it before the date noted on your letter. If you make a lodgement before this date we will not close it, however, your account will transfer to Bank of Ireland (with the anticipated date of transfer being in early 2023).
I get a higher rate on my KBC Deposit Account because I have an Extra Current Account with KBC. What will happen to this if my Deposit Account is transferred to Bank of Ireland?
There will be no change on the amount of interest you will earn on your Regular Saver Account /12 Month Fixed Term Deposit Account as a result of this announcement. This Account will transfer to Bank of Ireland at a future date.
If your Regular Saver Account transfers to Bank of Ireland, your interest rate will not change at the time of migration. You will not be required to open a Bank of Ireland Current Account to continue to avail of the rate. This is a variable rate product and may be subject to change in the future. If this is the case, Bank of Ireland will issue notice to this effect in advance. The 12 Month Fixed Term accounts will also retain their rate at the time of migration, and until they mature. At this point, customers will be able to choose from Bank of Ireland’s suite of Deposit products or move your Deposit to another provider.
You can close your KBC Current Account and your higher rate will be honoured by KBC Bank Ireland and by Bank of Ireland once your Deposit transfers. We will write to you with more information and next steps.
For more information on your Current Account click here Important Information - Current Accounts - KBC
I have a Notice Account. Will the notice period on my account stay the same?
Yes. There will be no change to the notice period on your account.
Will my Standing Order remain in place?
You will need to cancel your standing order. Bank of Ireland will contact you directly about how you can pay into your Savings and Deposit Account(s).
How do I set up and delete a Standing Order or Direct Debit?
For information on how to set up and delete a Standing Order or Direct Debit click here.
I have an Extra Regular Saver Account. Will I earn the same amount of interest?
There will be no change to the amount of interest you will earn when your account transfers to Bank of Ireland. This is a variable rate account and may be subject to change in the future. Bank of Ireland will contact you directly providing notice ahead of any changes. You will not be required to open a Bank of Ireland Current Account to continue to avail of the higher rate. You can close your KBC Current Account and your rate will be honoured by KBC Bank Ireland and by Bank of Ireland once your account transfers.
I have a Fixed Term Account what will happen when it transfers to Bank of Ireland?
Your Fixed Term Account will transfer with the same maturity date and the amount of interest you will earn will remain the same until that maturity date.
Can I continue to withdraw funds from my Demand Account, Regular Saver or Extra Regular Saver?
If you have a Demand Account, Regular Saver, Extra Regular Saver and/or Notice Account, you can continue to withdraw your funds in line with the terms and conditions of your account. If you have a Fixed Term Account you can withdraw funds at maturity in line with the terms and conditions of your account.