Latest News and Press Releases

New Research conducted by KBC Bank Ireland

21 September 2018

New KBC research finds that 36% of Irish adults have lost their debit card at some point

  • Almost half (43%) of those surveyed have lost their debit card in their own home, with females 8% more likely to have lost it this way
  • 17% of those surveyed have reported their card missing, only for the card to show up afterwards
  • 1 in 3 Irish adults have lost their debit card on a night out, with those living in Dublin 16% more likely to do so
  • Men living in Dublin, between the ages of 25 and 44, are most likely to have lost their debit card
  • 15% admitted to not being able to pay a bill on a date as they didn’t have a credit card
New Research conducted by KBC Bank Ireland, Ireland’s digital-first bank, has found that over one-third (36%) of Irish adults have lost their debit card at some point in their life and, of those surveyed, almost half (43%) admitted to losing their debit card in their own home.

The research found that men, between the ages of 25 and 44 and living in Dublin, are most likely to have lost their debit card, while 17 percent of adults surveyed admitted to finding their card after they had reported it lost or stolen. One in three adults admitted to having lost their card on a night out, with residents of Dublin more likely to so. The findings also revealed that 18-24-year olds are more than twice as likely to have lost their debit card at a festival, while 45-54-year olds are more likely to have lost it in their own home. 

The research comes following the launch of KBC’s new innovative app, developed with feedback from consumers, it further strengthens KBC’s position as a digital-first customer-centric bank. The new app creates an unrivalled banking experience with a range of market first digital capabilities designed to meet customers’ needs, including an Instant Credit Card, Digital Personal Loans and a new first to market Lost/Stolen instant card replacement service.

KBC Bank Ireland’s Director of Innovation, Eddie Dillon, said:At KBC, we work intensively to pioneer innovative and disruptive ways to make banking easier and better for our customers. As is evidenced by this research, a lost or stolen debit card is a real inconvenience for Irish adults. Following consultation with customers, we developed a new Lost/Stolen feature on our new app, which is unique to the Irish market. The feature means that customers can block their card and apply for and receive an instant digital card replacement on the app, allowing customers to make purchases with their replacement card up to the daily limits of their card.”

No matter what time of day or night customers will no longer be inconvenienced by losing their card. Customers can instantly apply for a replacement which will go into their digital wallet and continue to make purchases hassle free,” he added. 

The key feature of the app is a leading, market first digital card services proposition which offers KBC customers with a range of new features including KBC’s Instant Credit Card. Customers can apply for and receive a digital credit card within one hour. The credit card will have a new PAN (Primary Account Number) and CVC reveal feature that means customers can access their card details without having to reach for a physical card.

Dillon continued: “Interestingly, our research also found that 15% of those surveyed were unable to pay a bill on a date because they didn’t have a credit card, while almost one in four were unable to pay for their groceries for the same reason. At KBC, we put customer centric innovation at the core of all that we do, which is why we developed our Instant Credit Card. Customers can apply for and receive a digital credit card within one hour on our app.”