KBC Hub Changes
10 September 2020
Information on KBC Hub Changes
At KBC our retail model is ‘digital first’ banking and insurance. While people’s banking behaviour is changing with an acceleration toward digital, they still want the option to access services through our hubs, which remain an important part of our offer. We continuously review our locations and premises to ensure that we are meeting our customers evolving needs.
We have completed a review of our hub network and we announced today changes to the locations and premises in which we operate.
Going forward, Dundrum, Greystones and Naas hub customers will be served by our Stillorgan and Maynooth hubs. The hub on Swords Main Street will move location to the Pavilions Shopping Centre and the Kilkenny hub will close.
The Stillorgan and Swords hubs will extend their opening hours to seven days a week.Customers of all hubs will continue to avail of banking services through the KBC contact centre with extended opening hours, online and mobile banking or their nearest KBC hub. We have sought to minimize impact to employees, redeploying staff to expanded locations and creating new roles, where possible. Communications will be issued to those customers of Hubs affected.
Darragh Lennon Director of Distribution said “As we are a ‘digital first’ retail banking and insurance model, we continuously review our services to meet the changing needs of our customers. We have seen a notable change in our customers’ banking behaviour with a clear acceleration towards digital banking, which has necessitated changes to our hub network. We understand that customers still want to access services through our hubs, and they continue to be an important part of our business model.