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KBC Bank Commences Care Calls to ‘Cocooning’ Customers

17 April 2020

KBC initiates care calls to support ‘cocooning’  customers who may be negatively impacted by Covid-19 and also launch a new employee-led initiative to support The Community Foundation for Ireland’s Covid-19 Fund.

KBC Bank Ireland has commenced a series of care calls to over 5,000 ‘cocooning’ customers who may be negatively impacted by Covid-19. The calls are an additional measure to support older or more vulnerable customers who may not have access to social media, email or website communications, particularly those who are ‘cocooning.’ The welfare calls commenced before Easter with the remaining scheduled to take place over the coming weeks.
 
Commenting, Peter Roebben, Chief Executive officer at KBC Bank said, “As we continue to navigate this new normal, our focus remains on supporting our customers. We are aware that the cocooning measures now in place for those over 70 and the medically vulnerable may make it difficult for some to adequately manage their day-to-day finances, so we have started to contact  customers who may need us more at this time. “
 
“While the Covid-19 pandemic has caused a great deal of uncertainty for many, we want to reassure our customers that we have the necessary supports in place to help them at this difficult time, and anyone who has any concerns about the impact of Covid-19 on their finances can pick up the phone and call us. We will do everything possible to support our customers in adapting to the impact of Covid-19, now, and in the future.”  
 
KBC has also launched a new employee-led initiative to support charities working with vulnerable groups in Ireland through The Community Foundation for Ireland’s Covid-19 Fund, which was set up to assist charities with immediate needs arising out of Covid-19 over the next six months.  All proceeds will go towards a range of causes including supporting the elderly and medically vulnerable, those experiencing domestic abuse, those suffering with mental health issues and those who may be living in isolation, particularly in rural areas.
 
Additionally, all KBC staff can avail of up to three volunteering days to support fundraising efforts in aid of the community response to Covid-19.  
 
A dedicated KBC team has been established to help vulnerable customers with any financial concerns or questions they have regarding Covid-19. This team can be contacted through the freephone line on 1800 804 472.