Updates for Our Customers

On the 24th of May 2022 the transaction received approval from the Irish Competition and Consumer Protection Commission (CCPC), and on 01 December 2022, the deal received final approval from the Irish Minister for Finance.

We previously wrote to customers whose accounts are included in the transfer providing notice of the transfer and outlining what this means for their accounts.

On the 03rd February 2023 the Legal Transfer was completed and legal ownership of the accounts transferred to Bank of Ireland. The day-to-day servicing of customers’ accounts has now transferred to Bank of Ireland.

You can contact Bank of Ireland’s KBC Transition Support team on 0818 210 290, 8am – 8pm Monday – Friday (excluding bank holidays) or +353 1 250 0305 (if calling from outside Ireland). Please click here for more information Customer Support – KBC – Bank of Ireland
 

My account is still with KBC
Our customer service team are here to help if you have any questions. We have written to you with further updates and to let you know any actions you may need to take. We will continue to ensure you are provided with plenty of notice of any changes in line with all legal and regulatory protections.

If you have any specific questions, you should contact us on freephone 1800 93 92 44. We understand that some customers may need additional help to understand this information or what the future impact may be to them. You may require this information in a different format or a recent life event has changed your circumstances. If you need extra support our Care Team are here to help on 1800 804 472.

On the 29th of April 2022 KBC Bank Ireland announced that it will commence the process of engaging with customers from June 1st regarding the closure of their current accounts. Customers are not required to take any actions until they have been contacted by the bank. Formal closure notices issued from the 1st June 2022. Upon receipt of the closure notices, customers have 6 months’ notice to close their account.

Transfer of accounts to Cabot Financial (Ireland) Limited

If you have received a communication to advise that your account is transferring to Cabot you can find more information here.

We will keep KBC.ie up to date with information for our customers. You can find contact details here.

You can find more information on how to make a complaint here - Make a complaint - KBC

Fraudsters may attempt to exploit the situation by claiming to be KBC and that you need to register your details, or re-register your information. If you experience any suspicious activity - text, email or phone calls - please call our customer service team. Be aware of fraudulent calls and texts pretending to be from KBC from numbers that may look legitimate. KBC will NEVER request sensitive information like Passcodes or Online Banking details over the Phone, by Email or Text. If you receive such a call, hang up and call 1800 93 92 44 for support.

You can find out more about Fraud Prevention here - Fraud Prevention - KBC.

Following a 30 day notice period KBC is no longer accepting new product applications.

This communication is to make you aware of how your data will be processed as we prepare for the transfer of residual balances to Bank of Ireland.  Later this year we will transfer any residual current account funds to Bank of Ireland. Bank of Ireland will then hold these funds on your behalf and they can be reclaimed from Bank of Ireland.

As part of the necessary preparation for the proposed transfer of funds and its smooth completion, KBC in compliance with all applicable data protection legislation will transfer your Personal Data (such as name, date of birth, address, account information) to Bank of Ireland prior to the Funds Transfer. This will allow Bank of Ireland to undertake necessary and relevant systems testing and preparation as part of its overall planning for the completion of the Funds Transfer.

Bank of Ireland will only be permitted to use the data for this sole purpose. It will also use the data to contact you regarding the proposed Transfer.

All relevant details relating to your Account, including personal details, have transferred to Bank of Ireland (BOI) and BOI have become a data controller of your personal data for the Account. These details will be used by BOI for the servicing of your Account and for related legal and regulatory purposes.

In advance of the legal transfer date of your Account to BOI, KBC shared limited personal data with BOI so as to enable: (i) the system and operational testing required to ensure that your Account operated correctly on transfer to BOI; and (ii) BOI to contact you with information in relation to the transfer of your Account (e.g. any actions you needed to take to help ensure a smooth transition of your Account). You can also rest assured that we worked closely with BOI to help ensure that only the minimum amount of necessary information was shared with BOI prior to the legal transfer of your Account.

BOI wrote to you about its roles and responsibilities in relation to your personal data. Where relevant to you, please let the relevant individuals, whose details are associated with your Account (such as directors, partners, beneficial owners, authorised signatories, guarantors, instructed third parties), know that their data was transferred to BOI and processed by BOI in the manner described in the paragraph above and as outlined in BOI’s separate communication to you.

KBC and Bank of Ireland have implemented a number of safeguards to protect customer data.

• All transfers of personal data are being completed in compliance with all applicable data protection legislation.

• KBC will continue to comply fully with all applicable obligations as a data controller in respect of your personal data.

• Bank of Ireland have put robust security and confidentiality controls in place to ensure your personal data remains safe and secure.

You can find more information on how we protect your personal data and data subject rights at kbc.ie/data-protection.

At KBC, your privacy is very important to us. It is one of our fundamental responsibilities as a bank to ensure that we protect the information entrusted to us by you.

You can find more information on how we protect your personal data and data subject rights at kbc.ie/data-protection.

Bank of Ireland have provided you with contact details on each communication. You can contact Bank of Ireland if you have questions regarding the content of the Bank of Ireland communication including the Data Protection Notice.

In certain circumstances, we process your personal information on the lawful basis of the ‘legitimate interests’ of KBC. In doing so, we ensure that the impact of the processing on your privacy is minimised and that there is a fair balance between the legitimate interests of KBC and your privacy rights.

You can rest assured that we have worked closely with Bank of Ireland to ensure that only the minimum amount of necessary information is shared with Bank of Ireland prior to the legal transfer of your Account.

KBC are obliged to share certain personal data with Bank of Ireland for limited purposes prior to any Transfer completing.  This is necessary as Bank of Ireland are required to write to customers, with important information about the future of their products and services and residual balance transfers. Additionally, Bank of Ireland will need to test and prepare their systems and operations to ensure that customers’ day to day banking needs are not interrupted by the Transfer.

At the time of the Transfer of your account or in the future when residual balances transfer all relevant details relating to your Account, including personal details, will be transferred to Bank of Ireland (BOI) and BOI will become a data controller of your personal data for the Account. These details will be used by BOI for the servicing of your Account and for related legal and regulatory purposes.

If you have specific queries about the KBC Data Protection Notice or KBC’s approach to privacy, you can contact our Data Protection Officer who will ensure that your query is treated in a confidential manner: by sending an email to dataprotectionofficer@kbc.ie or, by writing to the Data Protection Officer, KBC Bank Ireland plc, Sandwith Street, Dublin 2.

Bank of Ireland have provided you with contact details on each communication. You can contact Bank of Ireland if you have questions about the content of the Bank of Ireland communication including the Data Protection Notice.