Updates for Our Customers

On the 24th of May 2022 the transaction received approval from the Irish Competition and Consumer Protection Commission (CCPC), and on 01 December 2022, the deal received final approval from the Irish Minister for Finance.

We previously wrote to customers whose accounts are included in the transfer providing notice of the transfer and outlining what this means for their accounts.

On the 03rd February 2023 the Legal Transfer was completed and legal ownership of the accounts transferred to Bank of Ireland. The day-to-day servicing of customers’ accounts has now transferred to Bank of Ireland.

You can contact Bank of Ireland’s KBC Transition Support team on 0818 210 290, 8am – 8pm Monday – Friday (excluding bank holidays) or +353 1 250 0305 (if calling from outside Ireland). Please click here for more information Customer Support - KBC - Bank of Ireland

My account is still with KBC
Our customer service team are here to help if you have any questions. We have written to you with further updates and to let you know any actions you may need to take. We will continue to ensure you are provided with plenty of notice of any changes in line with all legal and regulatory protections.

If you have any specific questions, you should contact us on freephone 1800 93 92 44. We understand that some customers may need additional help to understand this information or what the future impact may be to them. You may require this information in a different format or a recent life event has changed your circumstances. If you need extra support our Care Team are here to help on 1800 804 472.

On the 29th of April 2022 KBC Bank Ireland announced that it will commence the process of engaging with customers from June 1st regarding the closure of their current accounts. Customers are not required to take any actions until they have been contacted by the bank. Formal closure notices issued from the 1st June 2022. Upon receipt of the closure notices, customers have 6 months’ notice to close their account.

We will keep KBC.ie up to date with information for our customers.

You can find more information on how to make a complaint here - Make a complaint - KBC

Fraudsters may attempt to exploit the situation by claiming to be KBC and that you need to register your details, or re-register your information. If you experience any suspicious activity - text, email or phone calls - please call our customer service team. Be aware of fraudulent calls and texts pretending to be from KBC from numbers that may look legitimate. KBC will NEVER request sensitive information like Passcodes or Online Banking details over the Phone, by Email or Text. If you receive such a call, hang up and call 1800 93 92 44 for support.

You can find out more about Fraud Prevention here - Fraud Prevention - KBC.

Following a 30 day notice period KBC is no longer accepting new product applications.

All relevant details relating to your Account, including personal details, will be transferred to Bank of Ireland (BOI) and BOI will become data controller of your personal data for the Account. These details will be used by BOI for the servicing of your Account and for related legal and regulatory purposes.

In advance of the legal transfer date of your Account to BOI, KBC will also share limited personal data with BOI so as to enable: (i) the system and operational testing required to ensure that your Account operates correctly on transfer to BOI; and (ii) BOI to contact you with information in relation to the transfer of your Account (e.g. any actions you may need to take to help ensure a smooth transition of your Account). You can also rest assured that we have worked closely with BOI to help ensure that only the minimum amount of necessary information is shared with BOI prior to the legal transfer of your Account.

BOI will separately write to you about its roles and responsibilities in relation to your personal data. Where relevant to you, please let the relevant individuals, whose details are associated with your Account (such as directors, partners, beneficial owners, authorised signatories, guarantors, instructed third parties), know that their data will be transferring to BOI and processed by BOI in the manner described in the paragraph above and as outlined in BOI’s separate communication to you.

KBC and Bank of Ireland have implemented a number of safeguards to protect customer data.

• All transfers of personal data are being completed in compliance with all applicable data protection legislation.

• KBC will continue to comply fully with all applicable obligations as a data controller in respect of your personal data.

• Bank of Ireland have put robust security and confidentiality controls in place to ensure your personal data remains safe and secure.

You can find more information on how we protect your personal data and data subject rights at kbc.ie/data-protection.

At KBC, your privacy is very important to us. It is one of our fundamental responsibilities as a bank to ensure that we protect the information entrusted to us by you.

You can find more information on how we protect your personal data and data subject rights at kbc.ie/data-protection.

Bank of Ireland have provided you with contact details on each communication. You can contact Bank of Ireland if you have questions regarding the content of the Bank of Ireland communication including the Data Protection Notice.

In certain circumstances, we process your personal information on the lawful basis of the ‘legitimate interests’ of KBC. In doing so, we ensure that the impact of the processing on your privacy is minimised and that there is a fair balance between the legitimate interests of KBC and your privacy rights.

You can rest assured that we have worked closely with Bank of Ireland to ensure that only the minimum amount of necessary information is shared with Bank of Ireland prior to the legal transfer of your Account.

KBC will be obliged to share certain personal data with Bank of Ireland for limited purposes prior to the Transfer completing.  This will be necessary as Bank of Ireland will be required to write to customers, prior to the Transfer completing, with important information about the future of their products and services. Additionally, Bank of Ireland will need to test and prepare their systems and operations to ensure that customers’ day to day banking needs are not interrupted by the Transfer.

You will receive further information from both KBC and Bank of Ireland setting out how your personal data is being processed as part of the Transfer.

At the time of the Transfer all relevant details relating to your Account, including personal details, will be transferred to Bank of Ireland (BOI) and BOI will become data controller of your personal data for the Account. These details will be used by BOI for the servicing of your Account and for related legal and regulatory purposes.

If you have specific queries about the KBC Data Protection Notice or KBC’s approach to privacy, you can contact our Data Protection Officer who will ensure that your query is treated in a confidential manner: by sending an email to dataprotectionofficer@kbc.ie or, by writing to the Data Protection Officer, KBC Bank Ireland plc, Sandwith Street, Dublin 2.

Bank of Ireland have provided you with contact details on each communication. You can contact Bank of Ireland if you have questions about the content of the Bank of Ireland communication including the Data Protection Notice.

For now you can continue to bank with us in your local hub as normal. We have written to customers to provide 6 months’ notice that the following KBC Hubs will close permanently from 5pm on 10th March 2023: Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan. Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date. Customers can continue to bank and contact us as normal using our mobile app, online or over the phone. Read more here.

We have written to customers to provide 6 months’ notice that the following KBC Hubs will close permanently from 5pm on 10th March 2023:
Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan.

Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date.

After the 10th March 2023 customers can continue to bank with us through using our mobile app, online or over the phone - Customer  Services: Mon-Fri 8am-8pm; Saturday and Sunday 9am-5pm: 1800 93 92 44

You can continue to bank and contact us as normal using our mobile app, online or over the phone. If you would like to talk to us, our teams are available on the numbers below:

Customer  Services: Mon-Fri 8am-8pm; Saturday and Sunday 9am-5pm: 1800 93 92 44
Arrears Support Unit: Mon-Fri, 9.00am-5.30pm: 0818 93 02 35

In advance of the 10th March 2023 further information will be available on kbc.ie and in our Hubs to explain to you how you can avail of Hub services via other KBC channels.

We have a dedicated Care Team for customers who may need some extra help and support during this time. Our Care Team have lots of experience supporting customers who have many different needs and would be delighted to help you. If you require specialist assistance, please phone our Care Team on 1800 804 472 or by emailing careteam@kbc.ie Monday to Friday from 9am to 5 pm.