Existing Customer Hub
On the 3rd February 2023 the Legal Transfer* was completed and legal ownership of KBC mortgages, deposits, credit card and personal loan accounts transferred to Bank of Ireland.
If your account has transferred to Bank of Ireland you will have received communications from Bank of Ireland to support in the day to day servicing of your accounts.
You should now contact Bank of Ireland if you have a query on your account.
You can contact Bank of Ireland’s KBC Transition Support team on 0818 210 290, 8am – 8pm Monday – Friday (excluding bank holidays) or +353 1 250 0305 (if calling from outside Ireland). Please click here for more information Customer Support - KBC - Bank of Ireland
* The Legal Transfer Date was the date that all rights, title (including title deeds where applicable), security, interest and benefits that KBC holds relating to or associated with customer accounts transferred to Bank of Ireland.
KBC Current Accounts are not moving to Bank of Ireland. Formal closure notices have issued to customers from 1st June 2022 on a phased basis. Upon receipt of the closure notices, customers will have 6 months’ to close their account. For more information click here.
If you have received a communication to advise that your account is transferring to Cabot you can find more information here.
A message for vulnerable customers
We apologise for any inconvenience this may cause and we are ready to help you. Should you have any queries at this time, please get in touch with us. We have a dedicated Care Team you can call for support. Contact us on 1800 804 472 or by emailing careteam@kbc.ie and our team will be happy to help you with all your banking needs.
As of 31st August 2023 and then permanently close from this date.
If you are a Business Banking customer please click here for Business Banking updates.
My account is still with KBC
Our customer service team are here to help if you have any questions. We have written to you with further updates and to let you know any actions you may need to take. We will continue to ensure you are provided with plenty of notice of any changes in line with all legal and regulatory protections.
If you have any specific questions, you should contact us on freephone 1800 93 92 44. We understand that some customers may need additional help to understand this information or what the future impact may be to them. You may require this information in a different format or a recent life event has changed your circumstances. If you need extra support our Care Team are here to help on 1800 804 472.
Frequently Asked Questions
We understand that the phased withdrawal of KBC from the market has brought up many questions for customers. We are continuously reviewing those queries based on customer feedback and will keep kbc.ie up to date with new questions and responses.
We have grouped these frequently asked questions into sections so you can find the information most relevant to you.
Are you an existing customer and have questions about a specific product you have with us we've put together some FAQs for you.
If you are a customer who is in financial difficulty please check out our FAQs below.
On the 24th of May 2022 the transaction received approval from the Irish Competition and Consumer Protection Commission (CCPC), and on 01 December 2022, the deal received final approval from the Irish Minister for Finance.
We previously wrote to customers whose accounts are included in the transfer providing notice of the transfer and outlining what this means for their accounts.
On the 03rd February 2023 the Legal Transfer was completed and legal ownership of the accounts transferred to Bank of Ireland. The day-to-day servicing of customers’ accounts has now transferred to Bank of Ireland.
You can contact Bank of Ireland’s KBC Transition Support team on 0818 210 290, 8am – 8pm Monday – Friday (excluding bank holidays) or +353 1 250 0305 (if calling from outside Ireland). Please click here for more information Customer Support – KBC – Bank of Ireland
My account is still with KBC
Our customer service team are here to help if you have any questions. We have written to you with further updates and to let you know any actions you may need to take. We will continue to ensure you are provided with plenty of notice of any changes in line with all legal and regulatory protections.
If you have any specific questions, you should contact us on freephone 1800 93 92 44. We understand that some customers may need additional help to understand this information or what the future impact may be to them. You may require this information in a different format or a recent life event has changed your circumstances. If you need extra support our Care Team are here to help on 1800 804 472.
On the 29th of April 2022 KBC Bank Ireland announced that it will commence the process of engaging with customers from June 1st regarding the closure of their current accounts. Customers are not required to take any actions until they have been contacted by the bank. Formal closure notices issued from the 1st June 2022. Upon receipt of the closure notices, customers have 6 months’ notice to close their account.
Transfer of accounts to Cabot Financial (Ireland) Limited
If you have received a communication to advise that your account is transferring to Cabot you can find more information here.
You can find more information on how to make a complaint here - Make a complaint - KBC
Fraudsters may attempt to exploit the situation by claiming to be KBC and that you need to register your details, or re-register your information. If you experience any suspicious activity - text, email or phone calls - please call our customer service team. Be aware of fraudulent calls and texts pretending to be from KBC from numbers that may look legitimate. KBC will NEVER request sensitive information like Passcodes or Online Banking details over the Phone, by Email or Text. If you receive such a call, hang up and call 1800 93 92 44 for support.
You can find out more about Fraud Prevention here - Fraud Prevention - KBC.
Following a 30 day notice period KBC is no longer accepting new product applications.
KBC and Bank of Ireland have implemented a number of safeguards to protect customer data.
All transfers of personal data are being completed in compliance with all applicable data protection legislation.
KBC will continue to comply fully with all applicable obligations as a data controller in respect of your personal data.
Bank of Ireland have put robust security and confidentiality controls in place to ensure your personal data remains safe and secure.
You can find more information on how we protect your personal data and data subject rights at kbc.ie/data-protection.
At KBC, your privacy is very important to us. It is one of our fundamental responsibilities as a bank to ensure that we protect the information entrusted to us by you.
You can find more information on how we protect your personal data and data subject rights at kbc.ie/data-protection.
Bank of Ireland have provided you with contact details on each communication. You can contact Bank of Ireland if you have questions regarding the content of the Bank of Ireland communication including the Data Protection Notice.
In certain circumstances, we process your personal information on the lawful basis of the ‘legitimate interests’ of KBC. In doing so, we ensure that the impact of the processing on your privacy is minimised and that there is a fair balance between the legitimate interests of KBC and your privacy rights.
You can rest assured that we have worked closely with Bank of Ireland to ensure that only the minimum amount of necessary information is shared with Bank of Ireland prior to the legal transfer of your Account.
If you have specific queries about the KBC Data Protection Notice or KBC’s approach to privacy, you can contact our Data Protection Officer who will ensure that your query is treated in a confidential manner: by sending an email to dataprotectionofficer@kbc.ie or, by writing to the Data Protection Officer, KBC Bank Ireland plc, Sandwith Street, Dublin 2.
Bank of Ireland have provided you with contact details on each communication. You can contact Bank of Ireland if you have questions about the content of the Bank of Ireland communication including the Data Protection Notice.
1. For physical, in-store returns, ensure you present your receipt and the card to which you want the refund processed.
2. For on-line refunds, contact the merchant prior to initiating a return to supply them with the card to which the refund should be processed.
a) Use the ‘Contact Us’ page available on virtually all merchant websites to find phone numbers, email addresses or social media links. Keep a record of all communication with the merchant. You may need this information in the future.
3. Other tips for contacting a Merchant
a) Phone numbers or contact information can be found on some receipts.
b) Always note the date and time you contacted the merchant by phone and the name of the person you spoke to. You may need this information in the future
c) Look for “Customer Service”, “Submit a Request”, or “Chat Now” buttons on the merchant websites.
i) Take screen shots of messages you send. You may need this information in the future
d) If you are sending an email to a merchant, cc yourself so that sent emails are easier to find.
Merchants must allow a refund to another account when they are unable to process to the card on which the purchase was made.
We will continue to work with all our customers in financial difficulty to find sustainable solutions, always being clear and fair in our communications and dealings, and always mindful and respectful of your individual circumstances. We wish to stress the importance of active engagement in dealing with, or averting, a financial difficulties situation.
It is important that you continue to meet your monthly repayments and that you contact our Arrears Support Unit if your circumstances should change or are concerned about meeting your monthly repayments. For mortgage customers please call 0818 93 02 35. For Personal Loan, Credit Card and Overdrafts please call 01 664 6200.
We know that anyone can get into financial difficulty, often unexpectedly. If, for example, your earnings have decreased, or you’re borrowing to clear your debts, these could be early signs that you are going into arrears. If you are worried about your financial circumstances, please get in touch to talk about your options and how we can help you.
We’re here Monday to Friday from 9am to 5.30pm.
Email us at collectionsenquires@kbc.ie
Mortgage customers should call 0818 93 02 35
Credit Card customers should call 1800 936 287
Personal Loan customers should call 01 664 6200
KBC continues to be committed to supporting our customers at this time. If you’d like to make a complaint, here are the ways to get in touch:
Phone us on: 01 664 6000
Email us at: complaintsteam@kbc.ie
Write to us at: KBC Bank Ireland, Complaints & Resolutions Manager, Sandwith Street, Dublin 2
You'll find more information on making a complaint here.
You can find more information on Data Protection here.
Fraudsters may attempt to exploit the situation by claiming to be from KBC and that you need to register your details or re-register your information. If you experience any suspicious activity - text, email or phone calls - please call our customer service team.
KBC will NEVER request sensitive information like Passcodes or Online Banking details or any code embedded in an SMS over the Phone, by Email or Text. Be aware of fraudulent calls and texts pretending to be from KBC and from numbers that may look legitimate. If you receive such a call, hang up and call 1800 93 92 44 for support.
You can find out more about Fraud Prevention here - Fraud Prevention - KBC.