Online Banking FAQs

Below you'll find some helpful information about our Online Banking services: 

  • To see all our FAQs on the subject, please select the category  "Online Banking" and click on "Search".
  • Alternatively, you can use the field below to filter the FAQs by keywords: Click on "Search" to display the results.

For any other question, you can also consult our general FAQ here

Search the questions

Top Questions

How can I register for Online Banking?

Most of our customers are automatically registered for Online Banking. If you’re not, you can self-register online here. You’ll need your 8 digit account number and know your security information in order to be successful.

You’ll need to choose whether you wish to login using your Mobile or a Physical Digital Key.

However ‘Mobile’ is the fastest option, you’ll receive an SMS with your login information and you can access your accounts straight away. If you choose your ‘Mobile’ log in method, you’ll need to download the KBC Mobile Banking App on your device. This will give you both Online and Mobile access and is the preferred option.

If you choose a Physical Digital Key, you will be sent letters in the post with your activation information and your Physical Digital Key.

What accounts can I see online?

You can see the following accounts on Online Banking:
  • Current Account (including Overdrafts if applicable),
  • Fixed Term Deposits,
  • Demand Deposits,
  • Savings Accounts,
  • Personal Loans,
  • Credit Cards.

Can I see my IBAN online?

Yes, you can see your IBAN from your dashboard.

What type of accounts can I open online?

You can open the following types of accounts online:
  • Current Accounts,
  • Fixed Term Deposits,
  • Demand Deposits,
  • Savings Accounts,
  • Personal Loans,
  • Credit Cards.

Who can I transfer funds to and what are the maximum limits for transferring money?

For security and fraud purposes, there are daily limits set for transfers. These are valid for 24 hours from midnight to midnight. 

Transferring money to another bank:
You can transfer up to €5,000 per transaction, up to a maximum of €15,000 per day subject to availability of cleared funds and product rules.

Transferring money to another KBC account:
You can transfer up to €15,000 per transaction, up to a maximum of €15,000 per day subject to availability of cleared funds and product rules.

Transferring money to your own KBC accounts:
Threre is no restriction on the amount you can transfer, subject to availability of cleared funds and product rules.

If you wish to complete a transfer for an amount greater than the daily limit, this will need to be split across 2 or more working days.

How do I use the KBC Mobile App to access Online Banking?

Have Online Banking open on your PC or alternate device and enter your KBC online ID on the website.
Then choose "Mobile Digital Key Login".

Open the KBC Mobile App on your mobile device:
  • On the login screen, click the option called "Online Banking".
  • Enter and submit your mobile PIN into your Mobile Device.
  • Choose the "Identify" option, then click on the button "Generate".
  • Take the code generated on your mobile device and enter it into the "Digital Key Code" field on the screen of your PC. Click "Continue" to access your Online Banking dashboard.

Why can’t I see all of my accounts online?

You can see the following accounts on Online Banking:
  • Current Account (including Overdrafts if applicable),
  • Fixed Term Deposits,
  • Demand Deposits,
  • Savings Accounts,
  • Personal Loans,
  • Credit Cards.
If your account type is not in the list above, these are not yet available to be viewed in Online or Mobile Banking.

If one of your accounts in the list above is not visible, please contact our Customer Contact Centre at 1 800 93 92 44.

What are the differences between a Physical Digital Key and a Mobile Digital Key?

The Physical Digital Key is a small credit card sized device that looks like a calculator. The Digital Key creates 'One Time’ passwords (OTP’s) which are required for logging in and for making transactions. This is an extra level of security for your online accounts. It means that you need your Customer ID, your Digital Key and PIN to sign in and use Online Banking.

A Mobile Digital Key is a functionality within the KBC Mobile Banking app that allows you to log-in to Online Banking to use any additional functionality available: If you have downloaded the KBC Mobile Banking app, you can use your phone instead of a Physical Digital Key.

I forgot my user ID, what can I do?

Go to KBC Online Banking and choose Forgotten ID: You will need to know the last 8 digits of your IBAN and your security information.
Follow the steps and your User ID will be shown on screen.