Existing Customer Hub
At KBC Bank Ireland, we understand that the present economic climate presents difficulties for many of our customers. We are committed to assisting any of our customers who are experiencing financial difficulty or are concerned about their finances.
Please contact our Collections Team on 01 6646809 if your financial situation has changed recently or you are concerned about your finances.
We have developed an information booklet on our Business Loan Restructure Process, and this can be accessed through the following link:
Information booklet for KBC’s Bank Ireland's Business Loan Restructure Process (pdf, 66KB)
This booklet is designed to give you step by step information on how KBC Bank Ireland can help you should you be experiencing financial difficulty or you are concerned about your finances.
The Banking and Payments Federation Ireland (BPFI) Protocol on Multi-banked SME Debt is designed to allow an SME in financial difficulty, and with multi-banked debt, to communicate with participating member banks of the BPFI on a collective basis, and to allow those banks to collectively discuss and consider the SME’s case. At the request of an SME customer or a bank (with the customer’s consent), the Protocol will see the setting up of a Liaison Group to enable the indebted SME to engage with all debtor banks at the same time and to facilitate collective consideration of the SME’s particular case by those banks.
Download a copy of the BPFI Protocol on Multi-Banked SME Debt (pdf, 604 KB).
There are a number of useful organisations you can contact if you are experiencing financial difficulty. Please see list below along with web site details.
The Money Advice & Budgeting Service is a national, free, confidential and independent service for people in debt or in danger of getting into debt.
MABS Helpline: 1890 283 438
The Financial Services and Pensions Ombudsman is a statutory officer who deals independently with unresolved complaints from customers about their individual dealings with all financial service providers.Financial Services and Pensions Ombudsman
The Central Bank’s website includes the Central Bank (Supervision and Enforcement) Act 2013 (Section 48) (Lending to Small and Medium-sized Enterprises) Regulations 2015
Helpline: 1890 777 777