How to contact us
You can contact us directly by email at firstname.lastname@example.org
phone on 01-6646000
or outline the nature of your complaint to us in writing, addressing it to:
KBC Bank Ireland
Complaints and Resolutions Manager
The complaint will be fully investigated by us and if it is not resolved to your satisfaction within five business days, a written response will be provided to you. While our investigation of any complaint is ongoing we will provide you with regular written updates.
The Consumer Protection Code requires us to attempt to investigate and resolve a complaint within 40 business days of receipt. However, we generally respond to all complaints within 20 business days.
This Code defines a complaint as an expression of grievance or dissatisfaction by a consumer, either verbally or in writing, in connection with:
a. The provision of a product or service to a consumer by a regulated entity, or
b. The failure of a regulated entity to provide a product or service to a consumer.
The Payment Services Regulations require us to attempt to resolve a complaint within 15 days, and in only exceptional circumstances this may be extended to 35 days.
KBC Bank Ireland Complaints Procedure complies with the Consumer Protection Code and with the Payment Services Regulations.