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How can I lodge a cheque to my KBC Current Account or Deposit Account?

You can lodge a cheque to your KBC Current Account or Deposit Account (where the account allows) by visiting one of our Hubs or posting the cheque to KBC Bank Ireland Plc, PO Box 12421, Sandwith Street, Dublin 2 along with your account details.

When will I receive my deposit statement?

Statements are currently being issued and all customers will receive their statements over the coming weeks.

Why have I only received a statement up to 20th February?

In 2015 we upgraded our systems in order to enhance our services, as these upgrades took place during the calendar year it is necessary to send your statement in two parts. The second part of your statement from 21st February to 31st December will be with you shortly.

Why have I received my certificate of interest in two parts?

As we upgraded our systems during 2015 it was necessary to issue some certificates of interests in two parts.  Interest paid to your account prior up to 20th February will be on one certificate and any interest from 21st February to 31st December will be on the following certificate which will follow shortly.

Why, in some cases, are multiple debit and credit entries appearing on my account statement?

You may see an additional debit and credit (called ‘System Adjustment’) on your transaction history. This was a necessary result of our system upgrades as we work to provide an enhanced banking service to our customers. There is no impact to your account. There is no change to the balance on the account and there is no interest impact.

What is the meaning of V/D on my account statement?

V/D is short for Value Date and is confirmation of the date that we received your funds and from which date you will receive ‘value’ or interest. It some instances it may be different from the date that appears on your statement as this is the date the transaction occurred on your account.

Why is the interest explanation note on some statements appearing differently?

There are 3 ways that your interest may appear on your statement depending on the account and the type of transaction:

1. Account Rollover - The Credit from the total interest is shown on one line and credited to your account. There is also a line below ‘Interest – Capitalise’ which highlights that this credit is worked out by taking interest less Dirt = credit

2. Interest at Maturity -   The Credit from the total interest is shown on one line and credited to your account. On the following line of your statement the DIRT is deducted. The final line shows the NET interest paid from your account.

3. Account Closure - If you have closed your account or are moving to a different product the interest entries will appear on individual lines. This includes the interest credited to your account. On the following line the DIRT amount deducted and the NET interest repayment that was paid from your account. The final line shows the closure of your account and balance paid from your account.

What is FATCA?

Foreign Account Tax Compliance Act (FATCA) legislation is effective in Ireland from 1 July 2014

What is FATCA?

FATCA is a U.S. law. The overall aim of FATCA is to combat tax evasion by improving the exchange of information between the U.S. tax authorities and tax authorities worldwide in relation to U.S. citizens and residents who hold assets outside of the U.S.

FATCA in Ireland

The Irish Government signed an Agreement with the U.S. in relation to the implementation of FATCA in Ireland. The Agreement provides for the automatic reporting and exchange of information between the tax authorities of both countries on an annual basis. The information being exchanged will be in relation to certain accounts in Irish Financial Institutions held directly or indirectly by U.S. persons, and, the reciprocal exchange of information on certain U.S. accounts held by Irish residents.

From 1 July 2014, all banks operating in Ireland must carry out due diligence procedures to confirm the FATCA status of its customers (both new and existing), and, on an annual basis report information to the Irish Revenue on accounts held directly or indirectly by U.S. persons.

How does this impact me?

From 1 July 2014, new customers will be asked to confirm their status under FATCA. For personal customers, the question will be included in the application form. Business customers will have to complete a separate form which will be provided by KBC.

KBC also has to conduct a review of its existing customers to identify those that are reportable. As part of this process, KBC may contact you to confirm your status under FATCA.

KBC are required to report individual customers who are specified U.S. persons. In relation to business customers, certain business’ that are controlled by U.S. persons are reportable. In addition, KBC have to report information about customers who do not provide the required FATCA documentation to us.

What information will be provided by KBC?

The information that will be provided by KBC will include the account holder’s name, address, U.S. Taxpayer Identification Number, account number, account balance and interest credited to the account during the year.

Useful Links

Further information in relation to FATCA is available here. 

What is SEPA?

SEPA (Single Euro Payments Area) is a European Union regulatory initiative that will standardise electronic Euro payments to make it easier to transact across Europe. SEPA is a natural step forward following the implementation of the Euro currency in 1999. In total, there will be 33 countries under the SEPA umbrella – comprised of 28 EU Member States, 3 EEA Zone Countries plus Monaco and Switzerland.

EU, Euro zone countries (28)

Austria, Belgium, Cyprus, Estonia, France, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia and Spain, Bulgaria, Croatia, Czech Republic, Denmark, Great Britain, Hungary, Latvia, Lithuania, Poland, Romania and Sweden.

EEA zone countries (3+2)

Iceland, Norway, Liechtenstein - plus Monaco and Switzerland

What does SEPA mean for me?

Making payments in Euro to any SEPA Zone country will be the same as making a payment within Ireland. So whether paying your electricity bill here in Ireland or paying for goods or services you purchased in Europe by Direct Debit, the process will be the same as it would at home. The biggest change for customers will be getting familiar with your BIC and IBAN, which will replace your Account Number and Sort Code from February 2014.

Your IBAN and BIC appear on your KBC Current Account Statement. You can also visit the IPSO website where you can do the following;
  • Convert a single Irish National Sort Code and Basic Bank Account Number to the related Bank Identifier Code (BIC) and IBAN (International Bank Account Number)
  • Confirm the validity of any BIC and IBAN

I am having difficulties meeting my mortgage repayments, is there anything you can do for me?

Please click here for information on how we can help you.

How can I update my address?

Please post an original signed instruction stating your account number and your new address to KBC Bank, Sandwith St, Dublin 2.

Lost/Stolen Cards

If your card is lost or stolen or a replacement is required for any reason, you can simply phone our 24 hour helpline on 1800 936 287 or 353 1 634 79 63.

What if I forget my PIN?

If you have forgotten your pin you can simply phone 1800 93 92 44 for assistance. Our opening hours are 8am to 8pm Monday to Friday and 10am to 2pm on Saturdays.

Can I use my card online?

Yes, you can make online purchases/payments anywhere you see the MasterCard logo. When you use your card online, you may be asked to go through the MasterCard Secure process and a onetime password will be sent to your phone.

Will I be charged for ATM Transactions?

Subject to the Schedule of Fees and Charges you may be charged per ATM transaction. If you are using an ATM outside the Republic of Ireland please refer to our Fees & Charges Booklet.

What happens if I do not recognise a transaction on my account?

Contact our customer service team on 1800 93 92 44, our opening hours are 8am to 8pm Monday to Friday and 10am to 2pm on Saturdays.