FAQs

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Can I use my card online?

Yes, you can make online purchases/payments anywhere you see the MasterCard logo. When you use your card online, you may be asked to go through the MasterCard Secure process and a onetime password will be sent to your phone.

Lost/Stolen Cards

You can report a card lost or stolen and order a replacement card through the KBC app by simply tapping the card image and selecting the Lost/Stolen button.

Your replacement card will be available to use immediately in your digital wallet, or you can load the card to your digital wallet if you have not already done so.

Lost/Stolen card reporting on KBC Mobile Banking app

You can also phone our 24 hour helpline on 1800 936 287 or 353 1 634 79 63

How can I lodge a cheque to my KBC Current Account or Deposit Account?

You can lodge a cheque to your KBC Current Account or Deposit Account (where the account allows) by visiting one of our Hubs or posting the cheque along with your account details to: 

KBC Bank Ireland Plc,
PO Box 12421, Sandwith Street,
Dublin 2

How do I lodge an “a/c payee only” cheque?
A cheque which is crossed with “a/c payee only” must be lodged directly into the KBC current account or deposit account of the named payee. Cheques crossed with “a/c payee only” can also be lodged to a KBC joint account where one account holder has the same name as the account payee on the cheque.

I am having difficulties meeting my mortgage repayments, is there anything you can do for me?

Please click here for information on how we can help you.

What is SEPA?

SEPA (Single Euro Payments Area) is a European Union regulatory initiative that will standardise electronic Euro payments to make it easier to transact across Europe. SEPA is a natural step forward following the implementation of the Euro currency in 1999. In total, there will be 33 countries under the SEPA umbrella – comprised of 28 EU Member States, 3 EEA Zone Countries plus Monaco and Switzerland.

EU, Euro zone countries (28)

Austria, Belgium, Cyprus, Estonia, France, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia and Spain, Bulgaria, Croatia, Czech Republic, Denmark, Great Britain, Hungary, Latvia, Lithuania, Poland, Romania and Sweden.

EEA zone countries (3+2)

Iceland, Norway, Liechtenstein - plus Monaco and Switzerland.

How can I update my address?

You can use either Online Banking or Mobile Banking to update your address. 

Alternatively, you can post an original signed instruction stating your account number and your new address to KBC Bank, Sandwith St, Dublin 2.

When will I receive my deposit statement?

2017 annual statements are currently being issued and all customers will receive their statements over the coming weeks in early 2018.

What if I forget my PIN?

If you have forgotten your PIN you can ask for a PIN reminder on our Mobile Banking App or our Online Banking website. You can also phone 1800 93 92 44 for assistance. 

What is the meaning of V/D on my account statement?

V/D is short for Value Date and is confirmation of the date that we received your funds and from which date you will receive ‘value’ or interest. In some instances it may be different from the date that appears on your statement as this is the date the transaction occurred on your account.
 

Why is the interest explanation note on some statements appearing differently?

There are 3 ways that your interest may appear on your statement depending on the account and the type of transaction:

1. Account Rollover - The Credit from the total interest is shown on one line and credited to your account. There is also a line below ‘Interest – Capitalise’ which highlights that this credit is worked out by taking interest less Dirt = credit

2. Interest at Maturity - The Credit from the total interest is shown on one line and credited to your account. On the following line of your statement the DIRT is deducted. The final line shows the NET interest paid from your account.

3. Account Closure - If you have closed your account or are moving to a different product the interest entries will appear on individual lines. This includes the interest credited to your account. On the following line the DIRT amount deducted and the NET interest repayment that was paid from your account. The final line shows the closure of your account and balance paid from your account.

Will I be charged for ATM Transactions?

Subject to the Schedule of Fees and Charges you may be charged per ATM transaction. If you are using an ATM outside the Republic of Ireland please refer to our Fees & Charges Booklet (pdf, 71 KB).

What happens if I do not recognise a transaction on my account?

If you do not recognise a transaction on your account, you can contact our customer service team on 1800 93 92 44