How else are we supporting you? 

As a KBC customer how are we supporting you?

We have a range of financial measures to support customers who are facing financial difficulties as a result of the Coronavirus.

These include:

• The deadline for applying for a Covid-19 payment break has passed (30th September 2020) However, we do have a range of solutions designed and tailored to support customers experiencing financial difficulty. Please check out the Managing Your Debt section here for more information.
• Free contactless: in respect of card payments and for people concerned about handling cash payments – across all our personal current accounts all contactless payments are free for domestic and eurozone transactions.
• We have increased the contactless payment limit from €30.00 to €50.00. Banks, retailers and technology companies have worked together in order to facilitate the limit increase in response to Covid-19 and this increase will help limit the number of cash transactions. The new limit applies to all contactless transactions made in store with a physical debit or credit card across most essential retail outlets in Ireland.
• Digital Wallets: KBC would like to remind customers that it has a range of free contactless ‘tap and go’ payments for purchases over €50, offering digital wallets from Apple Pay™, Google Pay™, Fitbit Pay™, Garmin Pay™ and Wena Pay™.  
• If court proceedings have been brought against you in relation to your mortgage and you have been financially impacted by Covid-19, you should contact our team on 0818 93 02 35 to discuss any options that may be available to you.  
• As we work together to limit the spread of Covid-19 we have implemented priority hours Monday-Friday from 10-11.30 for our vulnerable and elderly customers across our Hubs. We would like to ask all KBC customers to respect this time while we support the elderly & vulnerable in the community. 
• A dedicated freephone phone line has been established for vulnerable customers during the COVID-19 crisis. This team can be contacted on 1800 804 472.
• For customers who wish to apply for a mortgage, we will now accept email confirmation from an Employer of the applicant’s income and employment details. This is to support customers who are currently experiencing delays in obtaining signed and stamped Salary Certificates to verify employment.

Covid-19 Planning and Response

As we navigate the rapidly evolving Covid-19 crisis, KBC Bank Ireland is focused on supporting employees and continuing to deliver the best outcomes for customers.

Protecting employees has been a key focus for KBC whose digital focused platform ensured 90 percent of all employees have been working from home since the outset of the pandemic.

KBC is working with the Central Bank of Ireland, Government and the Banking and Payments Federation of Ireland (BPFI) to deliver a range of measures to support customers who have been financially impacted by the pandemic.

Fraud and Covid-19

Fraudsters may send messages that look like they come from your bank. KBC will never text, send emails or call a customer looking for their confidential banking details including your card number and one time password .

If you need support please call us on 1800 93 92 44. 

Getting in touch 

Customers can continue to contact us through our normal channels with any queries they may have.

Call us:
New customers -1800 51 52 53
Existing customers - 1800 93 92 44
Debit & credit card lost/stolen - 1800 93 62 87
Mortgage payments (24hr line) -1800 93 70 40

If calling us from overseas:
New customers (Int'l)  - +353 1 664 6666
Existing customers (Int'l) - +353 1 664 6100
Arrears support - 0818 93 02 35
Mortgage payments (Int'l) -+353 1 664 6446