Supporting our Customers through Covid-19

We fully understand that you might be concerned about your financial situation right now. We’re committed to supporting all of our customers and we have a range of financial solutions available, depending on your personal circumstance, if you are experiencing financial difficulty. We are here and will work to help you during this challenging time. Please check out the Managing Your Debt section here for more information.

If you are experiencing financial difficulties now as a result of Covid-19, the deadline for applying for a Covid-19 payment break has passed (30th September 2020) However, we do have a range of solutions designed and tailored to support customers experiencing financial difficulty. As these solutions are different from a Covid-19 payment break we will require further information and documentation from you.

To help us consider whether these solutions are appropriate for your circumstances we will need the following:

Please send us a completed Standard Financial Statement (for mortgage customers) or an Income and Expenditure Form (for personal loan customers) and provide us with supporting documents. The supporting documents are listed below.

You should be aware where you do not make full repayments on your Mortgage or Personal Loan, it means that your credit record will be impacted. We are required by law to report all outstanding loans to the Central Credit Register (CCR). We’re also required to report outstanding loans to the Irish Credit Bureau (ICB). A poor record on either register may impact your ability to get approval for credit in the future.

If you have already availed of a Covid-19 Payment Break that is coming to an end, and you need additional support tailored to your individual circumstance, we will require supporting documents from you to progress an assessment of your circumstance. The supporting documents are listed below.

Where your Covid-19 Payment Break has ended and you do not resume full repayments on your Mortgage or Personal Loan, it means that your credit record will be impacted – we are required by law to report all outstanding loans to the Central Credit Register (CCR). We’re also required to report outstanding loans to the Irish Credit Bureau (ICB). A poor record on either register may impact your ability to get approval for credit in the future.

On receipt of your documentation, a member of our experienced team will contact you to talk to you about your personal circumstance and application.

Our team is available to answer any queries you have, please get in touch by calling us on 1850 93 02 35, Monday – Friday : 8.30am – 7:00pm

Documentation Requirements

  1. Standard Financial Statement form (for mortgage customers).  This form can be found here in our Mortgage Support Section. You can also call us to ask us to post a copy to you.
  2. Income and Expenditure form (for personal loan customers).  This form can be found here. You can also call us to ask us to post a copy to you. 
  3. Your most recent 3 Months Bank Statements – These can be originals or copies of originals.  Internet statements are accepted where your name is included on the statement
  4. Evidence of Income:
    • Your 2 most recent consecutive payslips or
    • Confirmation of Social Welfare Payments  (2 payslips or letter), or
    • Employment Detail Summary, or
    • Revenue Commissioners Notice of Assessment, Chapter 4 Revenue Certificate with fully completed Form 11 or written confirmation of income from a practising Accountant  (if you are a self-employed customer)