Covid-19: A message for vulnerable customers

Staying in touch

We know that this can be a difficult time for our customers who cocooning during Covid-19 as you can not come into one of Hubs to bank. But rest assured we are still here to help you. There are many ways that you can bank with us during this time and when the time comes we look forward to welcoming you back into our Hubs across the country.

We have a dedicated phone line which you can call for support. Call us on 1800 804 472 and our team will be happy to help you with all your banking needs.

Ways to Bank

Even though you can’t come to visit us in our Hubs there are a number of ways you can bank with us.

  • We have a dedicated phone line which you can call day or night for support. Call us on 1800 804 472 and our team will be happy to help you.

  • You can log in to online banking if you have a computer at home. Our team will help you get set up and help talk you through online banking.

  • The KBC app is perfect for all your day to day banking needs. If you have a smart phone you can make transfers, pay bills, view your card details and balance all from the app. Our team will help you get set up and help talk you through online banking.

Remember when banking online or on the phone we will NEVER ask you for your PIN or online banking details.

Banking Safely

Fraudsters will unfortunately exploit the current situation to facilitate various types of fraud and cybercrime.  

To protect yourself, please continue to be stay alert for emails that pretend to be from the bank and attempt to trick you into handing over personal and banking information (called phishing emails). Some fraudulent emails may include a link or attachment that when clicked on, downloads malicious software (malware) onto a PC or device.

Be mindful of suspicious phone calls, texts or emails from anyone claiming to be from the bank with a message about Coronavirus. We will NEVER ask you for your PIN or online banking details, or ask you to move money from your account.

If you experience any suspicious internet activity, text, email or phone calls - please call our dedicated team on 1800 804 472.