Important Customer Notice

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Important Customer Notice

KBC Bank Ireland would like to draw your attention to some important information.
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On the 3rd February 2023 the Legal Transfer was completed and legal ownership of the accounts transferred to Bank of Ireland. The day-to-day servicing of customers’ accounts will also transfer to Bank of Ireland. Customers are advised that there may be a short period where KBC continues to service customer accounts after the Legal Transfer. Bank of Ireland will be in touch with customers to confirm when the Service Transfer has completed, this will confirm when customers can contact Bank of Ireland regarding the day-to-day management of their accounts.

The following are the dates that the servicing of accounts is expected to Transfer to Bank of Ireland:

Mortgages - 3rd February 2023

Credit Cards - 9th February 2023

Loans - 13th February 2023

Deposits - 20th February 2023

We have put together some information below to help you understand what this means for you.

General


Important Update for Customers

We understand that this has brought up many questions for customers. 

We have grouped these frequently asked questions into sections so you can find the information most relevant to you.  

General FAQs

 

Mortgages


Important Information for New & Existing Customers

We've put together some key information for both new and existing Mortgage Customers including some of our frequently asked questions. 

Current Accounts


Important Information for New & Existing Customers

We've put together some key information for both new and existing Current Account Customers, including some of our frequently asked questions.

FAQs

FAQs

FAQs
Answers to the most commonly asked questions we get asked. Hopefully you’ll find the information you’re looking for.

FAQs

Answers to the most commonly asked questions we get asked. Hopefully you’ll find the information you’re looking for.

Online and Mobile Support

Online & Mobile Support

Online and Mobile Support with KBC
Need help with your mobile or online banking, here are some easy to follow instructions and helpful tips.

Online & Mobile Support

Need help with your mobile or online banking, here are some easy to follow instructions and helpful tips.

Mortgage Support


Need to talk to someone about your Mortgage situation, we can help.

Forms & Downloads


All of our most popular forms and downloads are available here.

Make a complaint

Information on how to make a complaint and who to contact.