Existing Customer Hub
KBC Bank Ireland would like to draw your attention to some important information.
Everything you need to know about the Fees and Charges which may apply to your account.
The Glossary of Standardised Terms below explains the fees outlined in the Fee Information Document.
|Payment Account Services list (term)||Payment Account Services list (definition)|
|Maintaining the account||The account provider operates the account for use by the customer.|
|Cash withdrawal||The customer takes cash out of the customer’s account.|
|Cheque lodgement||The customer lodges a cheque to an account.|
|Using a debit card for purchases in euro||The customer uses the customer’s debit card to make a payment in euro.|
|Using a debit card for purchases in foreign currency||The customer uses the customer’s debit card to make a payment in foreign currency.|
|Credit transfer||The account provider transfers money, on the instruction of the customer, from the customer’s account to another account.|
|Standing order||The account provider makes regular transfers, on the instruction of the customer, of a fixed amount of money from the customer’s account to another account.|
|Direct debit||The customer permits someone else (recipient) to instruct the account provider to transfer money from the customer’s account to that recipient. The account provider then transfers money to the recipient on a date or dates agreed by the customer and the recipient. The amount may vary.|
|Overdraft||The account provider and the customer agree in advance that the customer may borrow money when there is no money left in the account. The agreement determines a maximum amount that can be borrowed, and whether fees and interest will be charged to the customer.|
|Unauthorised overdraft||The customer’s account is overdrawn in excess of an authorised overdraft limit or where no authorised overdraft limit has been agreed.|
|Referral item||Cheques, withdrawals, direct debits and standing orders are presented for payment on the customer’s account and, when paid, place the customer’s account in an unauthorised overdraft position.|
|Unpaid item||Cheques, direct debits or standing orders, presented for payment on the customer’s account, are returned unpaid because of insufficient balance on the customer’s account.|
The customer puts cash into the customer’s account.
|Provision of a cheque book||
The account provider provides a facility which allows the customer to direct the account provider to pay a stated sum from the customer’s account.
If you are unhappy about any aspect of the service you have received please contact the Client Services Manager, KBC Bank Ireland plc, Sandwith St, Dublin 2.
If your complaint is not dealt with to your satisfaction you may contact the Financial Services Ombudsman Bureau, Third Floor, Lincon House, Lincon Place, Dublin 2. LoCall 1890 882 090 Telephone – 01 662 0899