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Intro - Main MoU Notice Page

KBC Bank Ireland would like to draw your attention to some important information

 

On 22nd October 2021, KBC and Bank of Ireland formally agreed that Bank of Ireland would acquire certain KBC assets (“the Transfer”).

On the 24th of May 2022 the transaction received approval from the Irish Competition and Consumer Protection Commission (CCPC), and on 2nd December 2022, the deal received final approval from the Irish Minister for Finance. The transfer is expected to happen in the first quarter of 2023.
If your account is included in the transfer we have written to you providing notice of the transfer and outlining what this means for your account. We will continue to ensure you are provided with plenty of notice of any changes in line with all legal and regulatory protections. For more information please click here.

On the 30th August KBC Bank Ireland announced it will sell substantially all of its non-performing mortgage loan portfolio and a small number of non-mortgage non-performing loans. On the 4th February 2022 this loan sale was completed. For more information please click here.

On the 12th of April 2022 KBC Bank Ireland announced that it will commence the process of engaging with customers regarding the closure of their current accounts from June 1st. Customers are not required to take any actions until they have been contacted by the bank. Formal closure notices have started to issue to customers from 1st June on a phased basis, a process that will continue until all customers have been contacted. Upon receipt of the closure notices, customers will have 6 months’ to close their account. This follows the decision made by the KBC Bank Ireland Board to formally wind down the operations of the bank and exit the Irish market irrespective of the outcome of the regulatory approvals process for the Bank of Ireland transaction. For more information click here.

Guide to Next Steps - Main Notice Page

Guide to Next Steps

We have put together a Guide (416kb, pdf) to help you understand and prepare for the changes ahead.

Inside you’ll find more information about each of our products, the impact on you and any actions you may need to take.

You should read this guide carefully to understand any potential changes to your products.

A message for vulnerable customers

We apologise in advance for any inconvenience this may cause and we are ready to help you. Should you have any queries at this time, please get in touch with us. We have a dedicated Care Team you can call for support. Contact us on 1800 804 472 or by emailing careteam@kbc.ie and our team will be happy to help you with all your banking needs.

Hubs and New App - Main Notice Page

Update on Hubs and  new applications

We would like to reassure you that  we are here to support you so please get in touch.

We have written to customers to provide 6 months’ notice that the following KBC Hubs will close permanently from 5pm on 10th March 2023: Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan. Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date.

Customers can continue to bank and contact us as normal using our mobile app, online, over the phone or by post. Read more here.

Following a 30 day notice period KBC is no longer accepting applications for its products.

If you are a Business Banking customer please click here for Business Banking updates.

What do you need to know? - IMAGE - Main Notice Page


 

What do you need to know right now? - Main Notice Page

What do you need to know right now?

Our customer service team are here to help if you have any questions. We have written to you with further updates and to let you know any actions you may need to take. If your account is included in the transfer to Bank of Ireland we have written to you providing notice of the transfer and outlining what this means for your account. We will continue to ensure you are provided with plenty of notice of any changes in line with all legal and regulatory protections. Bank of Ireland are also writing to customers with further information. Please read these communications carefully.

If you have any specific questions, you should contact us on freephone 1800 93 92 44. We understand that some customers may need additional help to understand this information or what the future impact may be to them. You may require this information in a different format or a recent life event has changed your circumstances. If you need extra support our Care Team are here to help on 1800 804 472.

We're Here to Help - FAQ Intro - Main Notice Page

We're here to help...

Frequently Asked Questions - Updated 2nd December 2022

We understand that the announcement has brought up many questions for existing and new customers. We are continuously reviewing those queries based on customer feedback and will keep kbc.ie up to date with new questions and responses.

We have grouped these frequently asked questions into sections so you can find the information most relevant to you.  

General FAQs

 


For general updates about the announcement check our our general FAQs below


 

Product FAQs

 


Are you an existing customer and have questions about a specific product you have with us we've put together some FAQs for you.

Hub FAQs

 


If you would like more information about Hub updates check out the FAQ below.


 

Customers in financial difficulty FAQs


If you are a customer who is in financial difficulty please check out our FAQs below. 


 

General Queries

  • On 22nd October 2021, KBC and Bank of Ireland formally agreed that Bank of Ireland would acquire certain KBC assets (“the Transfer”).

    On the 24th of May 2022 the transaction received approval from the Irish Competition and Consumer Protection Commission (CCPC), and on 2nd December 2022, the deal received final approval from the Irish Minister for Finance. The transfer is expected to happen in the first quarter of 2023.

    If your account is included in the transfer we have written to you providing notice of the transfer and outlining what this means for your account. On the 29th of April 2022 KBC Bank Ireland announced that it will commence the process of engaging with customers from June 1st regarding the closure of their current accounts. Customers are not required to take any actions until they have been contacted by the bank. Formal closure notices began to issue from the 1st June 2022, a process that will continue until all customers have been contacted. Upon receipt of the closure notices, customers will have 6 months’ notice to close their account. This follows the decision made by the KBC Bank Ireland Board to formally wind down the operations of the bank and exit the Irish market.

  • We will keep KBC.ie up to date with information for our customers.

  • You can find more information on how to make a complaint here - Make a complaint - KBC

  • On 22nd October 2021, KBC and Bank of Ireland formally agreed that Bank of Ireland would acquire certain KBC assets (“the Transfer”).

    On the 24th of May 2022 the transaction received approval from the Irish Competition and Consumer Protection Commission (CCPC), and on 2nd December 2022, the deal received final approval from the Irish Minister for Finance. The transfer is expected to happen in the first quarter of 2023.

    If your account is included in the transfer we have written to you providing notice of the transfer and outlining what this means for your account. Do I need to be worried about Fraud following this announcement?

    Fraudsters may attempt to exploit the situation by claiming to be KBC and that you need to register your details, or re-register your information. If you experience any suspicious activity - text, email or phone calls - please call our customer service team. Be aware of fraudulent calls and texts pretending to be from KBC from numbers that may look legitimate. KBC will NEVER request sensitive information like Passcodes or Online Banking details over the Phone, by Email or Text. If you receive such a call, hang up and call 1800 93 92 44 for support.

    You can find out more about Fraud Prevention here - Fraud Prevention - KBC.

  • Fraudsters may attempt to exploit the situation by claiming to be KBC and that you need to register your details, or re-register your information. If you experience any suspicious activity - text, email or phone calls - please call our customer service team. Be aware of fraudulent calls and texts pretending to be from KBC from numbers that may look legitimate. KBC will NEVER request sensitive information like Passcodes or Online Banking details over the Phone, by Email or Text. If you receive such a call, hang up and call 1800 93 92 44 for support.


    You can find out more about Fraud Prevention here - Fraud Prevention - KBC.

  • Following a 30 day notice period KBC is no longer accepting new product applications.

  • All relevant details relating to your Account, including personal details, will be transferred to Bank of Ireland (BOI) and BOI will become data controller of your personal data for the Account. These details will be used by BOI for the servicing of your Account and for related legal and regulatory purposes.

    In advance of the legal transfer date of your Account to BOI, KBC will also share limited personal data with BOI so as to enable: (i) the system and operational testing required to ensure that your Account operates correctly on transfer to BOI; and (ii) BOI to contact you with information in relation to the transfer of your Account (e.g. any actions you may need to take to help ensure a smooth transition of your Account). You can also rest assured that we have worked closely with BOI to help ensure that only the minimum amount of necessary information is shared with BOI prior to the legal transfer of your Account.

    BOI will separately write to you about its roles and responsibilities in relation to your personal data. Where relevant to you, please let the relevant individuals, whose details are associated with your Account (such as directors, partners, beneficial owners, authorised signatories, guarantors, instructed third parties), know that their data will be transferring to BOI and processed by BOI in the manner described in the paragraph above and as outlined in BOI’s separate communication to you.

  • KBC and Bank of Ireland have implemented a number of safeguards to protect customer data.

    • All transfers of personal data are being completed in compliance with all applicable data protection legislation.

    • KBC will continue to comply fully with all applicable obligations as a data controller in respect of your personal data.

    • Bank of Ireland have put robust security and confidentiality controls in place to ensure your personal data remains safe and secure.


    You can find more information on how we protect your personal data and data subject rights at kbc.ie/data-protection.

  • At KBC, your privacy is very important to us. It is one of our fundamental responsibilities as a bank to ensure that we protect the information entrusted to us by you.

    You can find more information on how we protect your personal data and data subject rights at kbc.ie/data-protection.

  • Bank of Ireland have provided you with contact details on each communication. You can contact Bank of Ireland if you have questions regarding the content of the Bank of Ireland communication including the Data Protection Notice.

  • In certain circumstances, we process your personal information on the lawful basis of the ‘legitimate interests’ of KBC. In doing so, we ensure that the impact of the processing on your privacy is minimised and that there is a fair balance between the legitimate interests of KBC and your privacy rights.

    You can rest assured that we have worked closely with Bank of Ireland to ensure that only the minimum amount of necessary information is shared with Bank of Ireland prior to the legal transfer of your Account.

  • KBC will be obliged to share certain personal data with Bank of Ireland for limited purposes prior to the Transfer completing.  This will be necessary as Bank of Ireland will be required to write to customers, prior to the Transfer completing, with important information about the future of their products and services. Additionally, Bank of Ireland will need to test and prepare their systems and operations to ensure that customers’ day to day banking needs are not interrupted by the Transfer.

    You will receive further information from both KBC and Bank of Ireland setting out how your personal data is being processed as part of the Transfer.

    At the time of the Transfer all relevant details relating to your Account, including personal details, will be transferred to Bank of Ireland (BOI) and BOI will become data controller of your personal data for the Account. These details will be used by BOI for the servicing of your Account and for related legal and regulatory purposes.

  • If you have specific queries about the KBC Data Protection Notice or KBC’s approach to privacy, you can contact our Data Protection Officer who will ensure that your query is treated in a confidential manner: by sending an email to dataprotectionofficer@kbc.ie or, by writing to the Data Protection Officer, KBC Bank Ireland plc, Sandwith Street, Dublin 2.

  • Bank of Ireland have provided you with contact details on each communication. You can contact Bank of Ireland if you have questions about the content of the Bank of Ireland communication including the Data Protection Notice.

Customers in Financial Difficulty

For more information on the Non-Performing Loan Sale Announcement please click here.
  • We will continue to work with all our customers in financial difficulty to find sustainable solutions, always being clear and fair in our communications and dealings, and always mindful and respectful of your individual circumstances. We wish to stress the importance of active engagement in dealing with, or averting, a financial difficulties situation

    It is important that you continue to meet your monthly repayments and that you contact our Arrears Support Unit if your circumstances should change or are concerned about meeting your monthly repayments. For mortgage customers please call 0818 93 02 35. For Personal Loan, Credit Card and Overdrafts please call 01 664 6200.

Hub FAQs

  • For now you can continue to bank with us in your local hub as normal. We have written to customers to provide 6 months’ notice that the following KBC Hubs will close permanently from 5pm on 10th March 2023: Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan. Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date. Customers can continue to bank and contact us as normal using our mobile app, online or over the phone. Read more here.

  • We have written to customers to provide 6 months’ notice that the following KBC Hubs will close permanently from 5pm on 10th March 2023:
    Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan.

    Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date.

    After the 10th March 2023 customers can continue to bank with us through using our mobile app, online or over the phone - Customer  Services: Mon-Fri 8am-8pm; Saturday and Sunday 9am-5pm: 1800 93 92 44

  • You can continue to bank and contact us as normal using our mobile app, online or over the phone. If you would like to talk to us, our teams are available on the numbers below:

    Customer  Services: Mon-Fri 8am-8pm; Saturday and Sunday 9am-5pm: 1800 93 92 44
    Arrears Support Unit: Mon-Fri, 9.00am-5.30pm: 0818 93 02 35

    In advance of the 10th March 2023 further information will be available on kbc.ie and in our Hubs to explain to you how you can avail of Hub services via other KBC channels.

    We have a dedicated Care Team for customers who may need some extra help and support during this time. Our Care Team have lots of experience supporting customers who have many different needs and would be delighted to help you. If you require specialist assistance, please phone our Care Team on 1800 804 472 or by emailing careteam@kbc.ie Monday to Friday from 9am to 5 pm.

Be Aware of Fraud - Bottom of Main Notice Page

Be Aware of Fraud

Fraudsters may attempt to exploit the situation by claiming to be from KBC and that you need to register your details or re-register your information. If you experience any suspicious activity - text, email or phone calls - please call our customer service team.

KBC will NEVER request sensitive information like Passcodes or Online Banking details or any code embedded in an SMS over the Phone, by Email or Text. Be aware of fraudulent calls and texts pretending to be from KBC and from numbers that may look legitimate. If you receive such a call, hang up and call 1800 93 92 44 for support.

You can find out more about Fraud Prevention here - Fraud Prevention - KBC.

MoU FAQ Lister

Product FAQs