Existing Customer Hub
The Central Bank of Ireland announced in 2015 that all major lenders in Ireland, including KBC Bank Ireland (KBCI), were required to conduct an examination of Tracker Mortgage related issues.
KBCI has now completed its examination of mortgage accounts and this was overseen by an independent third party as required under the Central Bank of Ireland’s Tracker Mortgage Examination Framework.
As part of its examination, KBCI identified that errors had been made by the bank and this caused distress to customers that were impacted by these errors. KBCI fully acknowledges that these past errors should not have occurred, were wrong, and we sincerely apologise for the distress this has caused to our customers.
KBCI has written and paid redress and compensation to impacted customers. As set out in our redress compensation letter(s), in the event that customers are not satisfied with the actions that KBCI has taken to remedy their position as outlined in that letter, they have the right to make an appeal in regard to those actions to an independent Appeals Panel within 12 months of the date of the letter.
KBCI has a dedicated team in place to address any queries or concerns that customers may have in respect of the examination and can be contacted by e-mail at TrackerMortgageExamination@kbc.ie or by telephone at 01 664 6983. You can also download a guide here: Tracker Review Guide - 30.06.2022 (95kb, pdf).