Useful contacts

KBC Bank Ireland Arrears Support Unit
Please contact our Arrears Support Unit on 1850 93 02 35 if your financial situation has changed recently or you are concerned about your finances

KBC Bank Ireland  Appeals Board
Appeals should be sent in writing to:
KBC Bank Ireland Appeals Board,
KBC Bank Ireland,
Sandwith Street,
Dublin 2

Download the KBC Bank Ireland’s Guide to our Mortgage Arrears Resolution Process (pdf, 656 KB)

MABS (Money Advice & Budgeting Service)
The Money Advice & Budgeting Service is a national, free, confidential and independent service for people in debt or in danger of getting into debt.
MABS Helpline: 0761 07 2000
Download MABS Money Management Guide (pdf, 4.2 MB) or visit their website:

Stepchange Debt Charity:
Stepchange Debt Charity is an organisation that provides free, clear and impartial debt advice.  Their free helpline is available Monday to Friday from 9am until 5pm.
Freephone: 1800 93 74 35
Irish Mortgage Holders Organisation (IMHO):
The Irish Mortgage Holders Organisation provides a free, independent service of debt negotiation for distressed mortgage holders.  They can be contacted between 8am and 7pm Monday to Friday and 10am to 1pm Saturday.
Phone:  (01) 874 7662

Citizens Information Board
The Citizens Information Board gives information, advice and advocacy on a broad rang of public and social services included health, unemployment, social welfare and money.
Phone: 0761 07 4000
This website is provided by the Citizens Information Board and the Money Advice and Budgeting Service (MABS). It aims to provide comprehensive information on the services and entitlements available if you are having difficulties paying your rent or making your mortgage repayments. The website is provided by the Citizens Information Board & the Money Advice & Budgeting Service (MABS).

Central Bank of Ireland
The Central Bank of Ireland’s website provides independent information on financial products and includes the Code of Conduct on Mortgage Arrears (July 2013)
Department of Social Protection
The website of the Department of Social Protection has details on job seekers allowance, mortgage interest supplement and other welfare benefits you may be entitled to.

Office of the Revenue Commissioners
The Revenue Commissioners website contains information on all tax credits and benefits that you may be entitled to. It also has full details of the various contact numbers for all local centres.

The Insolvency Service of Ireland (ISI) is an independent government organisation with a range of solutions to problem debt – including mortgage arrears.  It has a regulated network of qualified professionals that can help you get back on track.
Phone 0761064200 or text GETHELP to 50015.

Abhaile – Free Mortgage Arrears Support
Abhaile is a new State-funded service to help homeowners find a resolution to home mortgage arrears. It provides vouchers for free financial and legal advice and help from experts, which are available through MABS.  A dedicated adviser will work with you and your lender to find the best solution for your situation.
Phone: 0761 07 2000
Financial Services and Pensions Ombudsman
The Financial Services and Pensions Ombudsman is a statutory officer who deals independently with unresolved complaints from customers about their individual dealings with all financial service providers.

Financial Services and Pensions Ombudsman
Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29.
Tel: (01) 567 7000