Independent financial advice

How to avail of this service

Select Accountant
Select the participating accountant you wish to provide this advice.

The full panel of participating accountants is available on the Citizens Information Board website

Contact Accountant

Make contact with your selected accountant and set-up an appointment. It is important that you bring the following 4 items to your appointment:

  • Copy of your Standard Financial Statement
  • Copy of your Letter of Variation outlining the revised terms of your mortgage agreement
  • Standard Financial Statement Summary Sheet
  • Mortgage Forbearance Advice Confirmation Form

The above information will be sent to you from KBCI if you choose to avail of this service.

Mortgage Forbearance Advice
The accountant you have chosen from the full panel will then provide Mortgage Forbearance Advice to you regarding the Resolution Option offered by KBCI.
Confirmation Form
When this process is complete, please ensure you sign the Mortgage Forbearance Advice Confirmation Form and leave this with your accountant who will in turn invoice KBCI for the cost of this service.

Following the meeting with the accountant you have chosen, and assuming that you have decided to proceed with the Mortgage Resolution solution offered by KBCI, please sign and return the Letter of Variation with any supporting documentation required to KBCI. If you have any questions or concerns or want to appeal the recommendation please contact us on 1850 93 02 35.

Please note that you are not obliged to seek advice, it is recommended that you do. Should you have any queries, please do not hesitate to contact us.

While KBCI will pay for this service if you are eligible, KBCI is not responsible for the advice you receive, or how you choose to act on that advice.

Important Information on the free Mortgage Forbearance Advice Service.

Following the announcement on 06/09/2012 by the Minister for Social Protection, Joan BurtonTD, Independent Financial Advice (also known as Independent Long Term Mortgage Forbearance Advice) is available for customers who are offered long term mortgage resolution solutions by banks in respect of their primary residence from a panel of participating accountants. If you are eligible to participate in this scheme for the proposed long term resolution solution on offer from KBC Bank Ireland (KBCI), we will pay this cost of €250 (plus VAT) on your behalf if you wish to avail of it. More information on this service including the panel of participating accountants is available by visiting You can also phone the Mortgage Arrears Information Helpline on 0761 07 4050 (Monday to Friday 9.30am to 5pm).