Existing Customer Hub
KBC Bank Ireland would like to draw your attention to some important information
On 22nd October 2021, KBC and Bank of Ireland formally agreed that Bank of Ireland would acquire certain KBC assets (“the Transfer”). On the 24th of May 2022 the transaction received approval from the Irish Competition and Consumer Protection Commission (CCPC). The Minister has instructed that the Ministerial order confirming his approval of the Transfer can be drafted. Subject to the completion of the remaining procedural steps, the Transfer will now be proceeding with the anticipated date of transfer being in early 2023. We will be writing to customers over the coming weeks with more information.
On the 30th August 2021 KBC Bank Ireland announced it will sell substantially all of its non-performing mortgage loan portfolio and a small number of non-mortgage non-performing loans. On the 4th February 2022 this loan sale was completed. For more information please click here.
On the 12th of April 2022 KBC Bank Ireland announced that it will commence the process of engaging with customers regarding the closure of their current accounts from June 1st. Customers are not required to take any actions until they have been contacted by the bank. Formal closure notices have started to issue to customers from 1st June on a phased basis, a process that will continue until all customers have been contacted. Upon receipt of the closure notices, customers will have 6 months’ to close their account. This follows the decision made by the KBC Bank Ireland Board to formally wind down the operations of the bank and exit the Irish market irrespective of the outcome of the regulatory approvals process for the Bank of Ireland transaction. For more information click here.
Guide to Next Steps
We have put together a Guide (416kb, pdf) to help you understand and prepare for the changes ahead.
Inside you’ll find more information about each of our products, the impact on you and any actions you may need to take.
You should read this guide carefully to understand any potential changes to your products.
A message for vulnerable customers
We apologise in advance for any inconvenience this may cause and we are ready to help you. Should you have any queries at this time, please get in touch with us. We have a dedicated Care Team you can call for support. Contact us on 1800 804 472 or by emailing careteam@kbc.ie and our team will be happy to help you with all your banking needs.
Update on Hubs and new applications
We would like to reassure you that we are here to support you so please get in touch.
We have written to customers to provide 6 months’ notice that the following KBC Hubs will close permanently from 5pm on 10th March 2023: Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan. Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date.
Customers can continue to bank and contact us as normal using our mobile app, online, over the phone or by post. Read more here.
Following a 30 day notice period KBC is no longer accepting applications for its products.
If you are a Business Banking customer please click here for Business Banking updates.
What do you need to know right now?
Our Hubs, Contact Centre and Digital Channels are here to help should you have any questions. We will write to you with further updates and let you know any actions you may need to take. We will ensure you are provided with plenty of notice of any changes in line with all legal and regulatory protections.
If you have any specific questions, you should contact us on freephone 1800 93 92 44. We understand that some customers may need additional help to understand this information or what the future impact may be to them. You may require this information in a different format or a recent life event has changed your circumstances. If you need extra support our Care Team are here to help on 1800 804 472.
We're here to help...
Frequently Asked Questions - Updated 11th October 2022
We understand that the announcement has brought up many questions for existing and new customers. We are continuously reviewing those queries based on customer feedback and will keep kbc.ie up to date with new questions and responses.
We have grouped these frequently asked questions into sections so you can find the information most relevant to you.
Product FAQs
Are you an existing customer and have questions about a specific product you have with us we've put together some FAQs for you.
Customers in financial difficulty FAQs
If you are a customer who is in financial difficulty please check out our FAQs below.
General Queries
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On 22nd October 2021, KBC and Bank of Ireland formally agreed that Bank of Ireland would acquire certain KBC assets (“the Transfer”). The Minister has instructed that the Ministerial order confirming his approval of the Transfer can be drafted. Subject to the completion of the remaining procedural steps, the Transfer will now be proceeding with the anticipated date of transfer being in early 2023. We will be writing to customers over the coming weeks with more information.
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We will write to customers to provide further updates. On the 29th of April 2022 KBC Bank Ireland announced that it will commence the process of engaging with customers from June 1st regarding the closure of their current accounts. Customers are not required to take any actions until they have been contacted by the bank. Formal closure notices began to issue from the 1st June 2022, a process that will continue until all customers have been contacted. Upon receipt of the closure notices, customers will have 6 months’ notice to close their account. This follows the decision made by the KBC Bank Ireland Board to formally wind down the operations of the bank and exit the Irish market.
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We will keep kbc.ie up to date with information for our customers..
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You can find more information on how to make a complaint here - Make a complaint - KBC
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On 22nd October 2021, KBC and Bank of Ireland formally agreed that Bank of Ireland would acquire certain KBC assets (“the Transfer”). On the 24th of May 2022 the transaction received approval from the Irish Competition and Consumer Protection Commission (CCPC).The Minister has instructed that the Ministerial order confirming his approval of the Transfer can be drafted. Subject to the completion of the remaining procedural steps, the Transfer will now be proceeding with the anticipated date of transfer being in early 2023.
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Fraudsters may attempt to exploit the situation by claiming to be KBC and that you need to register your details, or re-register your information. If you experience any suspicious activity - text, email or phone calls - please call our customer service team. Be aware of fraudulent callers pretending to be from KBC and calling from numbers that may look legitimate.
KBC will NEVER request sensitive information like Passcodes or Online Banking details over the Phone, by Email or Text. If you receive such a call, hang up and call 1800 93 92 44 for support.
You can find out more about Fraud Prevention here - Fraud Prevention - KBC.
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Following a 30 day notice period KBC is no longer accepting new product applications since 15th July 2022.
Customers in Financial Difficulty
Customers in Financial Difficulty
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We will continue to work with all our customers in financial difficulty to find sustainable solutions, always being clear and fair in our communications and dealings, and always mindful and respectful of your individual circumstances. We wish to stress the importance of active engagement in dealing with, or averting, a financial difficulties situation.
It is important that you continue to meet your monthly repayments and that you contact our Arrears Support Unit if your circumstances should change or are concerned about meeting your monthly repayments. For mortgage customers please call 0818 93 02 35. For Personal Loan, Credit Card and Overdrafts please call 01-6646200.
Hub FAQs
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For now you can continue to bank with us in your local hub as normal. We have written to customers to provide 6 months’ notice that the following KBC Hubs will close permanently from 5pm on 10th March 2023: Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan. Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date. Customers can continue to bank and contact us as normal using our mobile app, online or over the phone. Read more here.
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We have written to customers to provide 6 months’ notice that the following KBC Hubs will close permanently from 5pm on 10th March 2023:
Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan.
Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date.
After the 10th March 2023 customers can continue to bank with us through using our mobile app, online or over the phone - Customer Services: Mon-Fri 8am-8pm; Saturday and Sunday 9am-5pm: 1800 93 92 44
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You can continue to bank and contact us as normal using our mobile app, online or over the phone. If you would like to talk to us, our teams are available on the numbers below:
Customer Services: Mon-Fri 8am-8pm; Saturday and Sunday 9am-5pm: 1800 93 92 44
Arrears Support Unit: Mon-Fri, 9.00am-5.30pm: 0818 93 02 35
In advance of the 10th March 2023 further information will be available on kbc.ie and in our Hubs to explain to you how you can avail of Hub services via other KBC channels.
We have a dedicated Care Team for customers who may need some extra help and support during this time. Our Care Team have lots of experience supporting customers who have many different needs and would be delighted to help you. If you require specialist assistance, please phone our Care Team on 1800 804 472 or by emailing careteam@kbc.ie Monday to Friday from 9am to 5 pm.
KBC Hubs
You can also phone or drop into your nearest Hub. A full list of Hub phone numbers and locations are available here.
Worried about your Finances?
We know that anyone can get into financial difficulty, often unexpectedly. If, for example, your earnings have decreased, or you’re borrowing to clear your debts, these could be early signs that you are going into arrears. If you are worried about your financial circumstances, please get in touch to talk about your options and how we can help you.
We’re here Monday to Friday from 9am to 5.30pm.
Email us at collectionsenquires@kbc.ie
Mortgage customers should call 0818 93 02 35
Credit Card customers should call 1800 936 287
Personal Loan customers should call 01 664 6200
Complaints
KBC continues to be committed to supporting our customers at this time. If you’d like to make a complaint, here are the ways to get in touch:
Phone us on: 01 664 6000
Email us at: complaintsteam@kbc.ie
Write to us at: KBC Bank Ireland, Complaints & Resolutions Manager, Sandwith Street, Dublin 2
You'll find more information on making a complaint here.
Data Protection
You can find more information on Data Protection here.
Be Aware of Fraud
Fraudsters may attempt to exploit the situation by claiming to be from KBC and that you need to register your details or re-register your information. If you experience any suspicious activity - text, email or phone calls - please call our customer service team.
KBC will NEVER request sensitive information like Passcodes or Online Banking details or any code embedded in an SMS over the Phone, by Email or Text. Be aware of fraudulent callers pretending to be from KBC and calling from numbers that may look legitimate. If you receive such a call, hang up and call 1800 93 92 44 for support.
You can find out more about Fraud Prevention here - Fraud Prevention - KBC.