Important Information - Changes to Services

As we prepare for the transfer of your account(s) to Bank of Ireland in Q1 2023, we wanted to make you aware of a number of changes to services which we will need to put in place in the future to ensure the smooth transfer of your account(s) to Bank of Ireland. There may also be additional changes to services and we will keep this page up to date with further information.
 

You will also have or are due to receive communications from Bank of Ireland with further important information regarding the transfer of your account(s). Please read these and any future communications carefully.

Please click on the icon below for the product information that you would like to see. There may be additional updates for all products so please check back for further information.

Credit Cards

The transfer of Credit Cards to Bank of Ireland is expected in Q1 2023. As we approach the transfer date there are a number of services which KBC will not be able to implement or will implement differently to ensure the smooth transfer of your account.

In advance of the transfer, there may be actions that you ask us to complete on your account. In some cases we will be required to take your instruction to make the change and provide this to Bank of Ireland who will complete the action when your account transfers in Q1 2023. At that time there may be a short delay in actioning some of your requests. You will find more information in the table below.

Where there are additional changes to services we will update this page, please check it regularly.

There are some services that will no longer be available and we have outlined these services below.

Please read the table below for more information.

Services that Bank of Ireland will complete

Current Service
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What is changing?
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When is it changing?
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What do I need to do?
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Request to change the date of your credit card repayment.
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KBC will not be able to implement the repayment date change on your Credit Card.
11 January 2023
Advise KBC of  the new repayment date and this will be implemented by Bank of Ireland when your credit card has transferred.
Make updates to Direct Debit repayments.
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If you make your Credit Card repayments by Direct Debit it will not be possible to amend the details of the bank account you make your Credit Card repayments from.
02 February 2023
Advise KBC of  the new repayment details and this will be implemented by Bank of Ireland when your credit card has transferred.
Installment Plans
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It will not be possible for customers to set up a payment instalment plan for their Credit Card with KBC.
02 February 2023
Request a new installment plan with KBC and this will be implemented by Bank of Ireland when your credit card has transferred.
Closing your Credit Card Account
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It will not be possible to action a request to close your KBC Credit Card Account.
02 February 2023
KBC will take the instruction and the closure of your card will be implemented by Bank of Ireland when your credit card has transferred.

Services that are stopping

Current Service
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What is changing?
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When is it changing?
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What do I need to do?
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Viewing your KBC Credit Card in KBC Mobile App and Online banking.
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The Credit Card  services on the KBC Mobile App and online will no longer be available.
27 January 2023
Customer Services will support you with any day to day queries, you can find our contact details here.
Direct Debit is usually collected on the 24th January 2023 or 06th February 2023
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Direct Debits on the 24th January 2023 or 06th February 2023 will not be collected in the normal way.
24 January 2023 or 06 February 2023
You will need to organise to make a manual repayment within 25 days of your Direct Debit usually being paid. Your direct debit will transfer to Bank of Ireland.
Replacement Cards
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  • From 27 January 2023, if you require a replacement card, we will be unable to provide a new physical card but can provide a new digital card for use within digital wallets. 
  • From 2 February 2023, if you require a replacement card, we will be unable to provide a new digital card.
27 January 2023
02 February 2023
For now continue to use your KBC Credit Card.
A new physical KBC card or PIN could not be delivered and activated before your Bank of Ireland card is ready to use.  In the meantime you should continue contact us if your card is lost or stolen. Bank of Ireland will be in touch to tell you when your Bank of Ireland Credit Card is ready to use.

Deposits

The transfer of Deposits to Bank of Ireland is expected in Q1 2023. As we approach the transfer date there are a number of services which KBC will not be able to implement or will implement differently to ensure the smooth transfer of your account.

 In advance of the transfer, there may be actions that you ask us to complete on your account. In some cases we will be required to take your instruction to make the change and provide this to Bank of Ireland who will complete the action when your account transfers in Q1 2023. At that time there may be a short delay in actioning some of your requests.

Where there are additional changes to services we will update this page, please check it regularly.

We have written to customers advising of changes to the 35 day notice period – you can find more information below. We will have further updates for deposit customers in preparation for the transfer and will write to customers at the appropriate time with further information.

Services that are changing

Current Service
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What is changing?
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When is it changing?
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What do I need to do?
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35 day notice period
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Closing your account: For a period in advance of the transfer of your account the 35 day notice period will not apply if you are closing your account.
 

The notice period will continue to apply if you are making a withdrawal. This instruction will be passed to Bank of Ireland and they will pay out from your account.
13 January 2023
There is no action for you to take unless you wish to close your account.

Changes to Services in App or Online

There are a number of services which will need to be paused as we prepare for some accounts to transfer to Bank of Ireland. While some accounts are not transferring to Bank of Ireland there may still be an impact on services in app and online.

Please note: the KBC App and Online Banking will be unavailable from 5:30pm Friday 17th February to 9am Monday 20th February 2023, to prepare for the transfer of Deposit Accounts to Bank of Ireland. Debit Carts and digital wallets can still be used. 

Changing Contact Details

Current Service
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What is changing?
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When is it changing?
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What do I need to do?
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Request to change your contact details such as address or phone number in the KBC App or online.
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You will need to drop into a Hub or send a signed written instruction to KBC Head Office, Sandwith Street, Dublin 2
1st February 2022 until at least the 20th February 2022
Please continue to ensure your contact details are up to date. If you have any questions you can find contact details here - Get in touch - KBC