Operations Admin - Mortgage Fulfilment 

Job Title: Operations Admin - Mortgage Fulfilment 
Contract Status: 6 month FTC 
Department: Operations
Location: City Quay

Job Scope

The Business:
KBC Bank Ireland plc (‘KBC’) is 100% owned by KBC Bank and is one of the leading providers of Financial Services in Ireland. Established in 1973, KBC Bank is part of a major European Financial Services Group, the KBC Group which is headquartered in Brussels. KBC Bank provides a broad range of business and personal banking services and has built an enviable reputation.
The Role:
The overall role and responsibility of the individual will be to deal with all aspects of managing mortgage applications from loan offer to completion. The Completions Administrator will be the point of contact for designated brokers / hubs / customers & external partners in processing their applications for closing. The successful candidate will have responsibility for delivering an efficient, accurate and professional service to all parties involved in the mortgage process.


Essential Duties

Key Duties & Responsibilities:
  • Responsible for effective management of mortgage applications from loan offer through to funds issue.
  • Accurately review relevant documentation and update T24/Solas to reflect outstanding documents required for closing.
  • Ensure all documents received are compliant and in line with KBCI policy and procedures.
  • Communicate effectively with solicitors, brokers, customers & staff upon documentation review.
  • Ensure appropriate outbound contact strategy is adhered to the drive closings.
  • Deal with any phone or email queries from both internal and external customers (solicitors, brokers, customers & staff).
  • Ensure calls, tasks and emails are answered within SLA.
  • Prepare accurate daily closing lists. 
  • Liaise and follow up with Credit, Legal, Valuers, Solicitors or any stakeholders for queries on cases that needs to be actioned to ensure a smooth closing process.
  • Ability to recognise issues and challenges and put forward suggestions or solutions.
  • Ability to work off your own initiative as well as in a team environment.
  • Ensuring  Anti Money Laundering and CPC requirements are adhered to at all times
  • Continually engage with Management and team members on all training and mentoring needs as required.
  • Ensuring all service level agreements are consistently achieved.
  • Updating Customer Accounts and ensuring absolute accuracy at all times.

Person Specification

Knowledge, Education & Experience:
  • The successful candidate will typically have up to 2-3 years’ experience within a similar environment.
  • Relevant third level qualification or professional equivalent. 
  • Knowledge of the mortgage process and retail banking products
  • Experience in a customer service and administration environment.
  • Knowledge of CPC requirements and appreciation of all aspects of data protection.

Core Competencies

Core Competency Skills:
  • Strong communication skills with an ability to deal with all levels in a confident and professional manner. 
  • Strong customer centric focus.
  • Must have a very flexible approach to work and be confident working in a fast moving, exciting environment.
  • Be a proactive team player who is motivated by achieving targets.
  • Excellent attention to detail and time management skills required.
  • Excellent telephone manner and good communication skills.
  • Computer literate