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Important Customer Notice

KBC Bank Ireland would like to draw your attention to some important information

Updated: 2nd December 2022

On 22nd October 2021, KBC and Bank of Ireland formally agreed that Bank of Ireland would acquire certain KBC assets (“the Transfer”).

On the 24th of May 2022 the transaction received approval from the Irish Competition and Consumer Protection Commission (CCPC), and on 2nd December 2022, the deal received final approval from the Irish Minister for Finance. The transfer is expected to happen in the first quarter of 2023. For more information please click here.

On the 30th August 2021 KBC Bank Ireland announced it will sell substantially all of its non-performing mortgage loan portfolio and a small number of non-mortgage non-performing loans. On the 4th February 2022 this loan sale was completed. For more information please  click here

On the 12th of April 2022 KBC Bank Ireland announced that it will commence the process of engaging with customers regarding the closure of their current accounts from June 1st. Customers are not required to take any actions until they have been contacted by the bank. Formal closure notices will issue to customers from 1st June on a phased basis, a process that will continue until all customers have been contacted. Upon receipt of the closure notices, customers will have 6 months to close their account. This follows the decision made by the KBC Bank Ireland Board to formally wind down the operations of the bank and exit the Irish marketFor more information click here.
 

Guide to Next Steps

We have put together a Guide (281kb, pdf)  to help you understand and prepare for the changes ahead. Inside you’ll find more information about each of our products, the impact on you and any actions you may need to take.
 

Update on service and new applications

KBC are no longer accepting new product applications.

We have written to customers to provide 6 months’ notice that the following KBC Hubs will close permanently from 5pm on 10th March 2023: Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan. Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date.


For Personal Banking updates please click here

 

What do you need to know right now?

We have written to you with further updates and to let you know any actions you may need to take. Bank of Ireland are also writing to customers with further information. Please read these communications carefully.

If you have any specific queries you can speak to your dedicated business partner or you can call us on Freephone 1800 804 414  Mon - Fri, 8.00am – 6.00pm.

Frequently Asked Questions

To make sure you understand what this means for you we have prepared the following frequently asked questions and answers.

  • You can find more information on how to make a complaint here - Make a complaint - KBC
  • Fraudsters may attempt to exploit the situation by claiming to be KBC and that you need to register your details, or re-register your information. If you experience any suspicious activity - text, email or phone calls - please call our customer service team. Be aware of fraudulent callers pretending to be from KBC and calling from numbers that may look legitimate.

    KBC will NEVER request sensitive information like Passcodes or Online Banking details over the Phone, by Email or Text. If you receive such a call, hang up and call 1800 93 92 44 for support

    You can find out more about Fraud Prevention here - Fraud Prevention - KBC
  • This announcement does not impact your relationship with either provider, as your relationship is with that third party and not with KBC.
  • We have written to customers to provide 6 months’ notice that the following KBC Hubs will close permanently from 5pm on 10th March 2023: Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan.

    Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date.

    After the 10th March 2023 customers can continue to bank with us online or over the phone. You can get in touch with your dedicated Business Partner or phone our Business Support Team on 1800 804 414. Lines are open Monday – Friday,  8am – 6pm.Read more here.
  • We have written to customers to provide 6 months’ notice that the following KBC Hubs will close permanently from 5 pm on 10th March 2023:
    Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan.

    Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date.

    After the 10th March 2023 customers can continue to bank with us online or over the phone. You can get in touch with your dedicated Business Partner or phone our Business Support Team on 1800 804 414. Lines are open Monday – Friday,  8am – 6pm
  • The transfer of customer products to Bank of Ireland is expected to happen in early 2023 and all KBC Hubs will remain open until that point. We are now providing customers with 6 months’ notice that the following KBC Hubs will close permanently from 5pm on 10th March 2023:
    Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan.

    Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date. 

    After the 10th March 2023 customers can continue to bank with us online or over the phone. You can get in touch with your dedicated Business Partner or phone our Business Support Team on 1800 804 414. Lines are open Monday – Friday,  8am – 6pm.
  • You will receive 6 months’ notice in writing of your Current Account closing.  We are now providing customers with 6 months’ notice that the following KBC Hubs will close permanently from 5pm on 10th March 2023:
    Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan.

    Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date. 

    After the 10th March 2023 customers can continue to bank with us online or over the phone. You can get in touch with your dedicated Business Partner or phone our Business Support Team on 1800 804 414. Lines are open Monday – Friday,  8am – 6pm.

  • All relevant details relating to your Account, including personal details, will be transferred to Bank of Ireland (BOI) and BOI will become data controller of your personal data for the Account. These details will be used by BOI for the servicing of your Account and for related legal and regulatory purposes.

    In advance of the legal transfer date of your Account to BOI, KBC will also share limited personal data with BOI so as to enable: (i) the system and operational testing required to ensure that your Account operates correctly on transfer to BOI; and (ii) BOI to contact you with information in relation to the transfer of your Account (e.g. any actions you may need to take to help ensure a smooth transition of your Account). You can also rest assured that we have worked closely with BOI to help ensure that only the minimum amount of necessary information is shared with BOI prior to the legal transfer of your Account.

    BOI will separately write to you about its roles and responsibilities in relation to your personal data. Where relevant to you, please let the relevant individuals, whose details are associated with your Account (such as directors, partners, beneficial owners, authorised signatories, guarantors, instructed third parties), know that their data will be transferring to BOI and processed by BOI in the manner described in the paragraph above and as outlined in BOI’s separate communication to you.

  • KBC and Bank of Ireland have implemented a number of safeguards to protect customer data.

    • All transfers of personal data are being completed in compliance with all applicable data protection legislation.

    • KBC will continue to comply fully with all applicable obligations as a data controller in respect of your personal data.

    • Bank of Ireland have put robust security and confidentiality controls in place to ensure your personal data remains safe and secure.


    You can find more information on how we protect your personal data and data subject rights at kbc.ie/data-protection.

  • At KBC, your privacy is very important to us. It is one of our fundamental responsibilities as a bank to ensure that we protect the information entrusted to us by you.
    You can find more information on how we process your personal data and data subject rights on our Data Protection Notice at kbc.ie/data-protection.

  • Bank of Ireland have provided you with contact details on each communication. You can contact Bank of Ireland if you have questions regarding the content of the Bank of Ireland communication including the Data Protection Notice.

  • In certain circumstances, we process your personal information on the lawful basis of the ‘legitimate interests’ of KBC. In doing so, we ensure that the impact of the processing on your privacy is minimised and that there is a fair balance between the legitimate interests of KBC and your privacy rights.

    You can rest assured that we have worked closely with Bank of Ireland to ensure that only the minimum amount of necessary information is shared with Bank of Ireland prior to the legal transfer of your Account.

  • KBC will be obliged to share certain personal data with Bank of Ireland for limited purposes prior to the Transfer completing.  This will be necessary as Bank of Ireland will be required to write to customers, prior to the Transfer completing, with important information about the future of their products and services. Additionally, Bank of Ireland will need to test and prepare their systems and operations to ensure that customers’ day to day banking needs are not interrupted by the Transfer.

    You will receive further information from both KBC and Bank of Ireland setting out how your personal data is being processed as part of the Transfer.

    At the time of the Transfer all relevant details relating to your Account, including personal details, will be transferred to Bank of Ireland (BOI) and BOI will become data controller of your personal data for the Account. These details will be used by BOI for the servicing of your Account and for related legal and regulatory purposes.

  • If you have specific queries about the KBC Data Protection Notice or KBC’s approach to privacy, you can contact our Data Protection Officer who will ensure that your query is treated in a confidential manner: by sending an email to dataprotectionofficer@kbc.ie or, by writing to the Data Protection Officer, KBC Bank Ireland plc, Sandwith Street, Dublin 2.

  • Bank of Ireland have provided you with contact details on each communication. You can contact Bank of Ireland if you have questions about the content of the Bank of Ireland communication including the Data Protection Notice.

Be extra aware of Fraud

Please be aware of fraudsters claiming to be from KBC and asking you to register your details or re-register your information. If you experience any suspicious activity - text, email, or phone calls - please call our Customer Service team. KBC will NEVER request sensitive information like Passcodes or Online Banking details over the Phone, by Email or Text. Be aware of fraudulent callers pretending to be from KBC and calling from numbers that may look legitimate. If you receive such a call, hang up and call 1800 93 92 44. You can find out more about fraud prevention here.

Concerned about your finances?

If you’re worried about your finances, please get in touch with us to talk about how we can help support you and your business. Our Business Support Team help many business people across different industries and professions and understand the unique challenges of running a successful business. Contacting us as soon as you see signs that you may be facing some financial difficulties means we can help you find quick and efficient solutions to get you back on track.


Complaints

KBC continues to be committed to supporting our customers at this time. If you’d like to make a complaint, here are the ways to get in touch:
Email us at: complaintsteam@kbc.ie
Phone us on: (01) 664 6000
Write to us at: KBC Bank Ireland, Complaints & Resolutions Manager, Sandwith Street, Dublin 2
For more information on making a complaint click here.

Data Protection

You can find more information on Data Protection here.

 

Ways to contact us

If you have any questions or need support, we’re here to help.
Get in touch with your dedicated Business Partner.

Phone our Business Support Team on 1800 804 414
Lines are open Monday – Friday,  8am – 6pm

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