Important Customer Notice

On 22nd October 2021, KBC and Bank of Ireland formally agreed that Bank of Ireland would acquire certain KBC assets (“the Transfer”).

• On the 24th of May 2022 the transaction received approval from the Irish Competition and Consumer Protection Commission (CCPC), and on 01 December 2022, the deal received final approval from the Irish Minister for Finance.

• KBC Bank Ireland previously wrote to customers whose accounts are included in the transfer providing notice of the transfer and outlining what this means for their accounts.

• On the 03rd February 2023 the Legal Transfer was completed and legal ownership of the accounts transferred to Bank of Ireland. The day-to-day servicing of customers’ accounts has now transferred to Bank of Ireland.

• You can contact Bank of Ireland’s KBC Transition Support team on 0818 210 290, 8am – 8pm Monday – Friday (excluding bank holidays) or +353 1 250 0305 (if calling from outside Ireland). Please click here for more information Customer Support - KBC - Bank of Ireland

• On the 12th of April 2022 KBC Bank Ireland announced that it will commence the process of engaging with customers regarding the closure of their current accounts from June 1st. Customers are not required to take any actions until they have been contacted by the bank. Formal closure notices  issued to customers from 1st June 2022 on a phased basis. Upon receipt of the closure notices, customers will have 6 months’ to close their account. For more information click here.

• * On 3rd February 2023  all rights, title (including title deeds where applicable), security, interest and benefits that KBC holds relating to or associated with customer accounts transferred to Bank of Ireland (the ‘Legal Transfer Date’).   The date Bank of Ireland took over the day to day management of their accounts is the “Service Transfer Date”

We have written to customers with further information on the Transfer

You can find more information on how to make a complaint here - Make a complaint - KBC

Fraudsters may attempt to exploit the situation by claiming to be KBC and that you need to register your details, or re-register your information. If you experience any suspicious activity - text, email or phone calls - please call our customer service team. Be aware of fraudulent callers pretending to be from KBC and calling from numbers that may look legitimate.

KBC will NEVER request sensitive information like Passcodes or Online Banking details over the Phone, by Email or Text. If you receive such a call, hang up and call 1800 93 92 44 for support

You can find out more about Fraud Prevention here - Fraud Prevention - KBC

This announcement does not impact your relationship with either provider, as your relationship is with that third party and not with KBC.

• We have written to customers to provide 6 months’ notice that the following KBC Hubs will close permanently from 5 pm on 10th March 2023:
  
  Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan.
  
  Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date.
  
  After the 10th March 2023 customers can continue to bank with us online or over the phone. You can get in touch with your dedicated Business Partner or phone our Business Support Team on 1800 804 414. Lines are open Monday – Friday,  8am – 6pm

You will receive 6 months’ notice in writing of your Current Account closing.  We are now providing customers with 6 months’ notice that the following KBC Hubs will close permanently from 5pm on 10th March 2023:
Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan.

Recognising that some of our customers may still wish to attend a KBC Hub in person beyond this date, the Grand Canal Dublin Hub will remain open until the 31st August 2023 and then permanently close from this date. 

After the 10th March 2023 customers can continue to bank with us online or over the phone. You can get in touch with your dedicated Business Partner or phone our Business Support Team on 1800 804 414. Lines are open Monday – Friday,  8am – 6pm.

• All relevant details relating to your Account, including personal details, have been transferred to Bank of Ireland (BOI) and BOI have become data controller of your personal data for the Account. These details will be used by BOI for the servicing of your Account and for related legal and regulatory purposes.
  
  In advance of the legal transfer date of your Account to BOI, KBC has shared limited personal data with BOI so as to enable: (i) the system and operational testing required to ensure that your Account operates correctly on transfer to BOI; and (ii) BOI to contact you with information in relation to the transfer of your Account (e.g. any actions you may need to take to help ensure a smooth transition of your Account). You can also rest assured that we have worked closely with BOI to help ensure that only the minimum amount of necessary information was shared with BOI prior to the legal transfer of your Account.
  
  BOI have separately written to you about its roles and responsibilities in relation to your personal data. Where relevant to you, please let the relevant individuals, whose details are associated with your Account (such as directors, partners, beneficial owners, authorised signatories, guarantors, instructed third parties), know that their data has been transferred to BOI and processed by BOI in the manner described in the paragraph above and as outlined in BOI’s separate communication to you.

KBC and Bank of Ireland have implemented a number of safeguards to protect customer data.

• All transfers of personal data are being completed in compliance with all applicable data protection legislation.

• KBC will continue to comply fully with all applicable obligations as a data controller in respect of your personal data.

• Bank of Ireland have put robust security and confidentiality controls in place to ensure your personal data remains safe and secure.

You can find more information on how we protect your personal data and data subject rights at kbc.ie/data-protection.

At KBC, your privacy is very important to us. It is one of our fundamental responsibilities as a bank to ensure that we protect the information entrusted to us by you.
You can find more information on how we process your personal data and data subject rights on our Data Protection Notice at kbc.ie/data-protection.

Bank of Ireland have provided you with contact details on each communication. You can contact Bank of Ireland if you have questions regarding the content of the Bank of Ireland communication including the Data Protection Notice.

In certain circumstances, we process your personal information on the lawful basis of the ‘legitimate interests’ of KBC. In doing so, we ensure that the impact of the processing on your privacy is minimised and that there is a fair balance between the legitimate interests of KBC and your privacy rights.

You can rest assured that we have worked closely with Bank of Ireland to ensure that only the minimum amount of necessary information is shared with Bank of Ireland prior to the legal transfer of your Account.

KBC will be obliged to share certain personal data with Bank of Ireland for limited purposes prior to the Transfer completing.  This will be necessary as Bank of Ireland will be required to write to customers, prior to the Transfer completing, with important information about the future of their products and services. Additionally, Bank of Ireland will need to test and prepare their systems and operations to ensure that customers’ day to day banking needs are not interrupted by the Transfer.

You will receive further information from both KBC and Bank of Ireland setting out how your personal data is being processed as part of the Transfer.

At the time of the Transfer all relevant details relating to your Account, including personal details, will be transferred to Bank of Ireland (BOI) and BOI will become data controller of your personal data for the Account. These details will be used by BOI for the servicing of your Account and for related legal and regulatory purposes.

If you have specific queries about the KBC Data Protection Notice or KBC’s approach to privacy, you can contact our Data Protection Officer who will ensure that your query is treated in a confidential manner: by sending an email to dataprotectionofficer@kbc.ie or, by writing to the Data Protection Officer, KBC Bank Ireland plc, Sandwith Street, Dublin 2.

Bank of Ireland have provided you with contact details on each communication. You can contact Bank of Ireland if you have questions about the content of the Bank of Ireland communication including the Data Protection Notice.