We've put together the top FAQs for existing customers:
What does this mean for my existing Business Current Account?
If you have not already received a letter, we will send will send you a letter giving you at least 6 months’ notice of your account closing and providing you with more details about what’s happening to your Business Current Account.
We will send letters to customers on a phased basis beginning in June 2022 and continuing through to early 2023.
We apologise in advance for any inconvenience this may cause and we are ready to help you should you have any queries right now, please get in touch with us.
When there are further updates we will write to you with any additional information and support you may require. We will ensure you are provided with plenty of notice of any impact and/or changes to your account in line with all legal and regulatory protections.
I would like to close my Current Account, how can I do that?
Before your Current Account can be closed the balance on the account must be zero and any outstanding debit balance cleared. In order to close an account we need a written request signed by all the Account holders and/or authorised signatories. We've put together a step-by-step guide for you below.