Why is the interest rate not the same on all portions of my loan?

When a new loan is agreed on a mortgage account the interest rate offered will depend on the interest rates available at the time of the loan offer, and the conditions relating to that specific loan. This may result in a different interest rate being applied to the new portion of the loan.

It is also possible that during the term of your mortgage you chose to apply different interest rates to different portions of your loan under our split rate facility.

Get in touch

You’ll get us on the phone 7 days a week from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday. So you can contact us at a time that fits around you.

Need a hand?

Check out our help centre. For everything from forms & downloads to online & mobile support, we've got it covered.