Why has my balance not changed in 2017?

Where an account is on interest only repayment, no capital payments are made towards the balance outstanding and the balance will therefore remain unchanged during an interest only period.

Get in touch


You’ll get us on the phone 7 days a week from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday. So you can contact us at a time that fits around you.

Need a hand?


Check out our help centre. For everything from forms & downloads to online & mobile support, we've got it covered.