KBC Bank Ireland welcomes the establishment of the Irish Banking Culture Board


KBC Bank, Ireland’s digital-first bank, welcomes the establishment of the Irish Banking Culture Board (IBCB) and its appointed Board members.

The IBCB, which was officially launched today by Minister of State, Michael D’Arcy TD, is an independent industry initiative funded by the five retail banks in Ireland, including KBC Bank. The IBCB was established with the aim of rebuilding trust in the sector and promoting fair customer outcomes.

Dara Deering, Executive Director of KBC Bank has been appointed to the Board of the IBCB. Dara will join senior representatives of the five founding member banks (Allied Irish Banks, Bank of Ireland, KBC Bank Ireland, Permanent TSB and Ulster Bank), as well as seven Board members representing various sectors of Irish society and bank stakeholders. The first IBCB Board meeting will take place next month with a view to agreeing priorities for the first year of its work programme.

Peter Roebben, CEO, KBC Bank said: “The Irish banking industry must always focus on the best interests of customers and staff ensuring there is a sustainable banking sector for everyone that relies upon it. As a founding member, KBC Bank Ireland very much welcomes the official launch of the Irish Banking Culture Board, and its appointed Board members. At KBC, we recognise that a great deal of work remains to be done to improve the reputation of – and trust in – the retail banking sector in Ireland.

At KBC, we are determined to be a positive force for choice in the market, offering our customers the banking services they want and deserve. Dara has been at the centre of this customer-centric ambition since she joined KBC in 2012 and we are confident that she will be a strong voice for the customer on the new Board. We know that the foundations of effective organisational culture are built on shared purpose and standards such as professionalism, honesty, integrity and accountability to deliver fair outcomes. KBC will continue to progress its internal culture programme, in tandem with the work of the IBCB Board. We are absolutely committed to playing an active role in this cultural transformation, fostering a stronger, more customer-focused environment that, we are convinced, will lead to increased trust in our industry.”  

This launch event marked the culmination of an extensive programme of work undertaken to establish the IBCB which has included a public and expert stakeholder consultation both within and outside the banking industry, including customers, the business community, members of representative bodies and the political system.

Over 14,300 bank employees (from Allied Irish Banks, Bank of Ireland, KBC Bank Ireland, Permanent TSB and Ulster Bank) participated in the employee culture survey, providing key insights, the results of which will assist the Board of the IBCB in determining its potential areas of focus.