We've put together the top FAQs for existing customers:
Have any features of the mobile application changed recently?
As of 29th December 2022, we have disabled the push notification which would have informed you of having insufficient funds within your current account to meet upcoming Direct Debits or Standing Orders.
I've received my letter, what do I need to do?
This letter provides you with 6 months’ notice of your account closing. To ensure you continue to have access to a current account you will need to open a current account with a new provider or switch your KBC Current Account to a new provider if you do not already have an alternative current account that you can use. You can find out how to do this here.
I haven't received a letter yet, what should I do?
We will be issuing out letters on a phased basis. If you haven't received your letter yet you don't need to take any action but you can find out about next steps in our Guide to Next Steps (76kb.pdf)
What if I haven't been able to open a new Current Account in time?
Once you have received your Current Account closure notice, you will then have six months’ to switch or close your account. You will continue to be afforded all of the relevant legal and regulatory protections. We began writing to customers in June of this year it will take a number of months to write to all customers. For example, KBC Mortgage customers who hold a KBC Current Account will not receive their Current Account closure notification until at least September 2022.
Please get in touch with us if you are having trouble opening an account elsewhere.
My Account is closed and I do not have an account elsewhere, can my account be re-opened after closure?
No unfortunately, this will not be possible once your account is closed.
What if there is still money in my account after closure, how can I retrieve my funds?
If there is money left in your account at the date of closure, your account will still close. Funds that are in your bank account when closed will be transferred to a central KBC Account and held on your behalf. We will endeavour to make the withdrawal of your funds following the closure of your Current Account as easy as possible for you and will contact you with details of how to retrieve your funds.
Is your Current Account linked to other KBC Accounts?
If your Current Account is linked to another KBC account e.g., an investment fund, it may not be advisable to close your account before we provide you with formal notice. Please get in touch with us before closing your Current Account.
My Current Account is now closed but there was a balance in the account. How do I withdraw my funds?
Please fill in the Residual Balance Reclaim Form (140 kb, pdf) and return by email to email@example.com and we will arrange for your funds to be returned. You can also return the form by post to KBC Bank Ireland plc, Sandwith Street, Dublin 2, D02 X489.
Can I request a new reclaim form?
Yes you will find a new copy of the form here. Alternatively, you can send in a signed handwritten instruction with the same information. Note: this instruction must clearly state that it relates to a RESIDUAL BALANCE RECLAIM and must contain all the information that is required on the standard form.
How do I return my reclaim form?
Please fill in the attached reclaim form and return by email to firstname.lastname@example.org and we will arrange for your funds to be returned. You can also return the form by post to KBC Bank Ireland plc, Sandwith Street, Dublin 2, D02 X489.
How long will it take to receive my funds?
We will endeavour to process your Reclaim Request Form as soon as possible. However please be aware that in certain circumstances we may be required to verify some information with you once the Reclaim form is received, which may add time onto the process. In certain scenarios, we may need to call you back. For example: If you have nominated an account to which you haven’t transferred funds (from your KBC Current Account) to previously then we will call you back to confirm the details prior to sending the funds.
Can I have my Residual balance Reclaim funds split and sent to different accounts?
Residual balance is repaid In full in one amount to one IBAN only.