Frequently asked questions
What is the impact of this announcement on my Credit Card?
While no immediate impact is foreseen for your Personal Credit Card, should a Binding Agreement with Bank Of Ireland receive ministerial approval, your Credit Card will be transferred to Bank of Ireland. Should your account be transferred, Bank of Ireland may update your terms and conditions. Any changes to your terms and conditions must be made in line with all regulatory and contractual obligations, including providing you with sufficient notice of these changes.
When there are further updates we will write to you with any additional information and support you may require. We will ensure you are provided with plenty of notice of any impact and/or changes to your account in line with all legal and regulatory protections.
Will my repayment date stay the same?
There will be no change to your current payment date. It is expected that your repayment date will remain the same but Bank of Ireland will be in touch with more details should your Credit Card transfer.
My Credit Card is due to expire before the transfer date. Will KBC still send me a new one?
Yes you will receive a new card.
Will my direct debit instruction transfer to Bank of Ireland?
No. Direct Debits do not automatically transfer to Bank of Ireland. Bank of Ireland will write to you with the new payment details.
Can I continue to make my Credit Card payments from my KBC Current Account?
For now you can continue to make payments as normal. See the Current Account page for more details.
I have recurring payments on my KBC Credit Card, what do I need to do?
If you have payments or recurring payments from your KBC Credit Card (e.g., VHI subscription. Netflix) you should contact the service provider after your card has transferred to ensure the payments have been set up correctly.
My Credit Card is due to expire, will I get a new one?
There is no impact on your Credit Card as a result of the announcement. If your Credit Card is due to expire you will receive a new card. We are committed to keeping customers updated if circumstances change.
I receive a 1% cash reward for all grocery and online purchases I make on my KBC Credit Card. What will happen to the cash rewards if my Credit Card is transferred?
There is no immediate impact on your Credit Card rewards as a result of the announcement. Should your account be transferred, your new provider may update your terms and conditions. Any changes to your terms and conditions must be made in line with all regulatory and contractual obligations, including providing you with sufficient notice of these changes.