Important Customer Notice
KBC Bank Ireland would like to draw your attention to some important information.
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Give us a call
Have a question? You’ll get us on the phone & on social media on Monday, Tuesday, Wednesday and Friday 9am to 5.15pm and Thursdays 9am to 8pm.
Contact us at a time that fits around you.
Customer Service
Customer Service (Int'l)
Debit & credit card lost/stolen
Mortgage Support
Support for Existing KBC Mortgage Customers - you'll get us on the phone from 9am to 5:30pm, Monday to Friday.
Important Notice: 24/7 Payment Line will close
We would like to make existing KBC customers aware that from the 1st July 2023 the 24/7 payment line 1800 93 70 40 will no longer be available as a way to pay your mortgage. If you would like to make a payment over the phone after the 1st July 2023 you can get in touch with our arrears support unit on 0818 93 02 35 Monday – Friday 9am-5.30pm. We apologise for any inconvenience. If your mortgage has transferred to Bank of Ireland you should now be making all payments directly to Bank of Ireland.
Mortgage payments (24hr line)
Arrears support
Mortgage payments (Int'l)
Business Customers
If you are a Business Banking customer and have a question about your account our team are available from 8am - 6pm, Monday to Friday.
Business Support Team
Business Internet Banking Support
24 hour debit & credit card lost/stolen
Uncashed Refunds
If you previously received communication from KBC that you are due a refund, but you have not been paid that refund or your refund cheque is stale (i.e. dated more than six months ago), you should contact KBC Customer Services by phone at 1800 93 92 44 (+353 1 664 6100 from abroad) or email to customerservices@kbc.ie. Our team are available Monday, Tuesday, Wednesday and Friday 9am to 5.15pm and Thursdays 9am to 8pm.
In order to assist our Contact Centre representatives with your refund claim, you should have as much information as possible relating to the actual refund you are claiming (e.g. amount of refund, basis on which the refund was due, date of correspondence from KBC etc.).
Visit a Hub
As of the 10th of March KBC Hubs in Galway, Limerick, Lapps Quay Cork, Wilton Shopping Centre Cork, Waterford, Maynooth, Main Street Swords, Blanchardstown Shopping Centre, College Green Dublin, Baggot Street Dublin and Stillorgan have permanently close.
Our Grand Canal Dock Hub remains open to help you with your daily banking needs.
