Are you an existing customer and need some additional support? Check out our FAQs:
Your Car Insurance policy will be unaffected and will be fulfilled and serviced by Zurich Insurance. You do not need to take any action. Customers will at all times continue to be afforded all the relevant legal and regulatory protections.
What will happen to my Insurance policy?
Your Car Insurance policy will be unaffected and will continue to be serviced and underwritten by Zurich Insurance.
What impact will this have on my current discount/premium?
Any discount applied on your current policy along with your current premium will not be impacted.
What if I need to make a change or have a query with my policy?
If you need to make a change or have a query with your policy please contact the Zurich Customer Service Team at (053) 9157775 or email us at customerhelp@zurich.ie
What impact will this transfer have on my No Claims Discount?
There will be no impact on your No Claims Discount.
Will there be additional fees or charges to my Insurance policy?
No, there will be no additional fees or charges to your policy.
My Car Insurance policy is due for renewal shortly, what should I expect?
You will receive your renewal documents from Zurich Insurance 4 weeks before your renewal date. This document will include the renewal price and outline the terms of the policy for the coming 12 months along with payment methods to renew your insurance policy with Zurich Insurance. If you’ve any queries about your renewal please contact the Zurich Customer Service Team at (053) 9157775 or email us at customerhelp@zurich.ie.
How do I pay for my Car Renewal policy?
If you currently pay for your policy by Direct Debit, your monthly payment will continue to be taken, so no change is required. If you change your Bank Details at a later stage, you will be required to contact Zurich Insurance and provide your new bank details in order for your Direct Debit payments to continue. To pay in full by debit card, please call the Zurich Customer Service Team on (053) 9157775.
I have submitted a claim on my Car policy, will this be impacted?
There will be no impact to your claim. Zurich currently manage all claims and will continue to do so in the future. You can call Zurich’s 24 hour claims helpline (01) 6091436 or email: claimsnotification@zurich.ie.
I have a query regarding a refund which was due on my policy that I didn’t receive, who should I contact?
To discuss a refund, you can contact the Zurich Customer Service Team on (053) 9157775 or alternatively you can email the Zurich Customer Support Team on customersupport@zurich.ie.
If I want to make a complaint, who should I contact?
If you have a compliant regarding your policy, you can contact the Zurich Customer Service Team on (053) 9157775 or alternatively you can email the Zurich Customer Support Team on customersupport@zurich.ie.
If I have noticed an error with my policy, who should I contact?
If you have noticed an error with your policy, you can contact the Zurich Customer Service Team on (053) 9157775 or alternatively you can email the Zurich Customer Support Team on customerhelp@zurich.ie
