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Important Customer Notice

KBC Bank Ireland would like to draw your attention to some important information

KBC Bank Ireland has entered into a Memorandum of Understanding (MoU) with Bank of Ireland, expressing the parties’ intention to explore a route that could potentially lead to a transaction whereby Bank of Ireland commits to acquire substantially all of KBC Bank Ireland’s performing loan assets and liabilities. The transaction remains subject to customary due diligence, further negotiation and agreement of final terms and binding documentation, as well as obtaining all appropriate internal and external regulatory approvals.

KBC Bank Ireland’s remaining non-performing mortgage loan portfolio (NPL), which is not part of the MoU, is currently being analysed whereby KBC Group is reviewing its options to divest this NPL portfolio.

Execution of these two transactions would ultimately result in KBC Group’s withdrawal from the Irish market. Further announcements will be made in due course.

We would like to reassure you that there is no immediate impact for you and you don't need to take any action at the moment.

You can continue to bank with us as normal and you don’t need to do anything at this time. All of our products and day to day banking services remain the same and you will continue to be afforded all of the relevant regulatory protections at all times.

We are committed to keeping you updated; if circumstances change during the coming months we will keep you informed and outline the impacts (if any) for you.

 

What do you need to know right now?

You do not need to take any immediate action as a result of this announcement. While these discussions are ongoing, KBC Bank Ireland remains committed to offering all of our products and services as normal through our digital channels, hubs, Business Partners and Business Support Team. 

If you have any specific queries, please call us on 1800 804 414 
Mon - Fri, 8.00am – 6.00pm
 
To make sure you understand what this means for you we have prepared the following frequently asked questions and answers.

Frequently Asked Questions

We understand that the announcement has brought up many questions for existing and new customers. We are continuously reviewing those queries based on customer feedback and will keep this page up to date with new questions and responses.

  • There is no immediate impact on your products or services as a result of the announcement. All customers contracts remain in effect and unaltered, so nothing needs to be changed. 

    It is not possible to be able to be definitive on the outcome of this announcement. Customers will at all times continue to be afforded all the relevant regulatory protections. We are committed to keeping you updated; if circumstances change during the coming months we will keep you informed and outline the impacts (if any) for you.

    While these discussions are ongoing, KBC Bank Ireland remains committed to offering its  banking and insurance services through its digital channels, hubs, Business Partners and Business Support Team

  • You do not need to take any action. There is no immediate impact on your products or services as a result of the announcement. Customers will at all times continue to be afforded all the relevant regulatory protections. We are committed to keeping you updated; if circumstances change during the coming months we will keep you informed and outline the impacts (if any) for you.

    While these discussions are ongoing, KBC Bank Ireland remains committed to offering its  banking and insurance services through its digital channels, hubs, Business Partners and Business Support Team

  • We will keep kbc.ie up to date with information for our customers.

    If customers have any specific queries, they should contact us on 1800 93 92 44 or your local Hub.
  • You can find more information on how to make a complaint here - Make a complaint - KBC

  • KBC Group and KBC Bank Ireland has entered into a Memorandum of Understanding (MoU) with Bank of Ireland, expressing the parties’ intention to explore a route that could potentially lead to a transaction whereby Bank of Ireland commits to acquire substantially all of KBC Bank Ireland’s performing loan assets and liabilities. The transaction remains subject to customary due diligence, further negotiation and agreement of final terms and binding documentation, as well as obtaining all appropriate internal and external regulatory approvals.

    KBC Bank Ireland’s remaining non-performing mortgage loan portfolio, which is not part of the MoU, is currently being analysed whereby KBC Group is reviewing its options to divest this non-performing loan portfolio.

    It is therefore not possible to be definitive at this time as to when we will provide an update on this announcement. We are committed to keeping you updated; if circumstances change during the coming months we will keep you informed and outline the impacts (if any) for you.

  • We always advice customers to be aware of fraud. Given this announcement we would ask customers to be extra vigilant regarding any communications they received over the coming weeks.

    Fraudsters may attempt to exploit the situation by claiming to be KBC and that you need to register your details, or re-register your information. Never provide this information over the phone and if you have a doubt about who is calling you, make sure to call us back on 1800 93 92 44. Similarly we will never call you looking for PINs, User IDs or passcodes to complete purchases.

    You can find out more about Fraud Prevention here - Fraud Prevention - KBC.