What should I do in the event of an accident?

Report the accident to the Gardai immediately. If the accident involves injury to people you are required by law to report the incident to the Gardai or local police (if abroad) as soon as possible and in any case within 24 hours.

  • Note the registration of any vehicles involved.
  • Exchange names, addresses, driving licence & car insurance details with anyone involved. Try to obtain the names and addresses of any witnesses.
  • This is a stressful situation, don’t be pressurised by others at the scene into admitting any fault on your part. When you’ve had time to recover and look at the facts, things may in reality be very different.
  • If possible, draw a basic diagram of the accident location to include approximate road measurements, road signs, markings, traffic signals and vehicles involved. Take details of all injuries and damage sustained. If you have a mobile phone with a built-in digital camera, you could also take some photos.
  • Notify us of your accident within 48 hours on our 24 Hour Emergency Helpline 1890 208 408. We are available 24 hours a day, 365 days a year. We will send you an accident report form, which must be completed and returned to us as soon as possible.
  • Let us know immediately if you receive notice of any prosecution or if other parties are to be prosecuted as a result of the accident. All correspondence from third parties, their insurers or representatives should be sent to us unanswered as soon as it is received.

KBC customers can avail of our Claims Assistance Helpline 1890 208 408, where queries regarding your claim will be dealt with.

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