There are transactions on my statement called ‘Capital Repayment’ however the loan balance is not re

The transaction type ‘Capital Repayment’ details the amount of capital due for payment in that month. The interest figure and capital figure should be added together to calculate the repayment due (excluding any insurance premiums). Once the payment of capital is actually received, the balance will reduce.

Get in touch


You’ll get us on the phone & social media 7 days a week from 8am to 11pm . So you can contact us at a time that fits around you.

Need a hand?


Check out our help centre. For everything from forms & downloads to online & mobile support, we've got it covered.