KBC confirms Payment Break Scheme operational

KBC today confirmed that it has made all the necessary changes to its operations, systems and protocols to enable a simplified process for people directly impacted by COVID-19 who are requesting loan and mortgage payment breaks.  KBC has been processing applications since Saturday (21^st March).

Peter Roebben, Chief Executive, KBC Bank Ireland, said;
“Our team, like many others, are trying to balance work and personal circumstances at this difficult time. The majority of staff are working from home and they worked tirelessly to change our systems over  three days so that we could  begin to help customers with loan and mortgage breaks.”

"This has been done at speed since the measures were announced on Wednesday evening  last. As of this weekend, all of the necessary changes were made and KBC is now processing payment break applications from our customers.”

“We understand the stress that people are under and the need to process applications as quickly as possible. We are putting every possible resource into delivering this. We would ask our customers to be patient and bear with us as we will be working through calls and applications over the coming days.  We will continue to update our customers on expected wait times and processes on our social media channels. We will do everything possible to support our customers in adapting to the impact of Coronavirus, now, and in the future.”