I'd like to query a fee I don't think I should have been charged.

As the Statement of Fees is an annual document, you might find it helpful to compare against your quarterly statements for the relevant period to check that it was correctly charged.
If you still wish to query the fee, please contact our Customer Services team by phone, web-chat or on social.

Get in touch

You’ll get us on the phone 7 days a week from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday. So you can contact us at a time that fits around you.

Need a hand?

Check out our help centre. For everything from forms & downloads to online & mobile support, we've got it covered.