KBC Bank Ireland launches new videos to help mortgage customers
30 March 2012
KBC Bank Ireland launches new videos to help mortgage customers
KBC Bank Ireland has launched a series of short videos designed to assist customers who find themselves in financial distress with their mortgage.
The videos, which bring customers through the process of completing and returning a Standard Financial Statement (SFS), are available on KBC Bank’s website www.kbc.ie and also on the bank’s You Tube channel. In conjunction with this, the Bank has also launched a new guide to assist customers experiencing mortgage difficulty. This is also available on www.kbc.ie.
Under the Code of Conduct on Mortgage Arrears, lenders use the SFS in order to assess a customer’s financial circumstances and to help customers who are in difficulty get back on track with their mortgage.
“We continuously challenge ourselves to find ways to further assist customers in financial difficulty. The Standard Financial Statement is an important part of the mortgage process and we want to do our best to help customers understand it as much as possible. We believe that by watching these short instructional videos, our customers will feel more comfortable with the process and better understand what is involved.’’ said Dara Deering, Executive Director at KBC Bank Ireland.
“We recognise that this can be a very stressful time for some customers. Therefore our aim is to try and help reduce the level of stress for our customers by making the process as easy as possible. If the SFS is filled out correctly at the start of the process we can work towards finding a solution for our customers more quickly.”
KBC Bank Ireland has been proactively engaging with its mortgage customers to encourage those worried about their mortgage to start talking to the bank as early as possible. In addition to writing to its customers and advertising in national newspapers, the bank has recently extended its opening times.
“It is important to remember that the earlier a customer engages with us, the more likely we will be able to come to an agreement which allows them to repay their mortgage albeit over different terms. Our aim is always, as far as is possible, to try to help our customers to retain home ownership and we are continually seeking ways to help our customers take proactive steps with us in this regard. Our new videos and guide are examples of how KBC Bank Ireland is working to make this process as easy as possible for our customers”.
Ends.
