Help

KBC Bank Ireland Customer Support Team

Please contact our Customer Support Team on 1850 930 650 if your financial situation has changed recently or you are concerned about your finances 

KBC Bank Ireland Collections Team

Please contact our Arrears Support Team on 1850 930 235 if you have already fallen into arrears.

KBC Bank Ireland  Appeals Board

Appeals should be sent in writing to:
KBC Bank Ireland Appeals Board,
KBC Bank Ireland,
Sandwith Street,
Dublin 2

KBC Bank Ireland’s Guide to our Mortgage Arrears Resolution Process

Click here to download

MABS (Money Advice & Budgeting Service)

The Money Advice & Budgeting Service is a national, free, confidential and independent service for people in debt or in danger of getting into debt.

MABS Helpline: 1890 283 438
Website: www.mabs.ie

Citizens Information Board

The Citizens Information Board gives information, advice and advocacy on a broad rang of public and social services included health, unemployment, social welfare and money.

Lo Call: 1890 777 121
Website: www.citizensinformation.ie

Keepingyourhome.ie 

This website is provided by the Citizens Information Board and the Money Advice and Budgeting Service (MABS). It aims to provide comprehensive information on the services and entitlements available if you are having difficulties paying your rent or making your mortgage repayments. The website is provided by the Citizens Information Board & the Money Advice & Budgeting Service (MABS).

Website: www.keepingyourhome.ie

Central Bank of Ireland

The Central Bank of Ireland’s website provides independent information on financial products and includes the Code of Conduct on Mortgage Arrears (Jan 2011)

Website: www.centralbank.ie

Department of Social Protection

The website of the Department of Social Protection has details on job seekers allowance, mortgage interest supplement and other welfare benefits you may be entitled to.

Website: www.welfare.ie

Office of the Revenue Commissioners

The Revenue Commissioners website contains information on all tax credits and benefits that you may be entitled to. It also has full details of the various contact numbers for all local centres.

Website: www.revenue.ie

Financial Services Ombudsman

The Financial Services Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their individual dealings with all financial service providers.

Address: Financial Services Ombudsman’s Bureau,
3rd Floor Lincoln House,
Lincoln Place,
Dublin 2

Lo Call: 1890 882 090
Telephone: 01 662 0899
Website: www.financialombudsman.ie