Homeloans Collections Restructures Agent
Job Title: Homeloans Collections Restructures Agent
Reporting to: Senior Manager Restructures
The Role
The restructures team are responsible for the full end to end restructures process from completion of the SFS form to the system update with agreed new arrangements. The collections agent will be authorising new credit terms to the business, responsible for the correct assessment of individual client’s circumstances. They are required to work in line with the companies lending and compliance policies and in-line with the overall collections strategy and process. To assess the overall proposed plan for the borrower and to demonstrate when each client will be moving out of arrears on each suggested proposal.
Essential Duties
The Collections Restructures Agent will have responsibility for the following:
- The management of the underwriting on clients requiring a restructure or a capitalisation of their arrears
- To calculate and derive the best possible solution for the clients and for KBC in the re-writing of the loan
- To identify high risk customers and to provision for them accordingly
- The fully evaluate and assess the clients individual circumstances and their income and expenditure and to recommend options to the client in line with the business policy
- To assess the validity of customers personal and financial situations and to evaluate these against the credit writing policy
- Fully audit and assess the information provided from clients in view of their applications for restructuring and or capitalisation
- To advise customers when they are not suitable for a restructure in the circumstances when the client represents too greater a risk to KBC
- Work with the credit committee, Collections Underwriting and other departments in the continuous refinement of policy and practice
- To deal with clients who walk into the KBC office to discuss their repayments
- To manage the full documentation process with each client
- To review client appeals in a professional and sympathetic manner in line with current credit policy
- For underwriting new credit terms to the business
- For the correct assessment of individual clients circumstances
- To work in line with the companies lending and compliance policies and in-line with the overall collections strategy and process
- To assess the overall proposed plan for the borrow and to demonstrate when each client will be moving out of arrears on each suggested proposal
Essential Skills and Experience
- A minimum of 2 years of demonstrated underwriting work experience in a banking environment.
- Knowledge of the mortgage arrears collections
- High level of numeracy, good organisational skills and a high attention to detail
- High level of motivation, be customer focused and have the ability to work on their own initiative
- Strong administration/letter writing skills and the ability to work under pressure and to strict deadlines
- Strong communication skills with an ability to deal with customers in a confident and professional manner where required
- A strong commercial focus/ awareness and extensive underwriting experience in either domestic or commercial underwriting is essential.
- Full end to end understanding of the arrears process
- Numeric, analytical, organised, efficient, motivated.
- Competent decision maker with ability to delegate and negotiate.
- Very good time management and prioritising skills necessary.
- Strong team player as well as the ability to work on own initiative.
- Excellent PC skills (including Microsoft Word, Excel, E Mail)
Education and Experience
- Relevant third level qualification or professional equivalent.
- Preferably fully QFA qualified with a minimum Certificate in Mortgage Practice
